Extremely Disappointed with Service at Horizon View Car Service Center

I have been a loyal customer of the Horizon View Car Service Center since 2021 and have always trusted them to service my vehicle. Unfortunately, my recent experience has been incredibly disappointing and frustrating.

About two weeks ago, I took my car in for its 232,000 KM routine service. Before the service, the vehicle was driving perfectly, with no issues at all. When I got it back, it started jerking during gear changes, lost power when accelerating, and the engine warning light came on. These problems only started after the service.

I returned the car, and the staff admitted fault, saying a part had been ordered and would be replaced. They didn't explain what part, but I trusted them based on our long-standing relationship. When I got the car back, they had replaced the engine oil switch, yet the car was still behaving exactly the same.

I went back again and spoke to the manager, Jaco van der Westhuizen, who told my husband and I that if the issue turned out to be unrelated to the oil switch, we’d have to pay for the inspection and the repairs, even though the car was running perfectly before their service.

To make matters worse, they promised to follow up and contact me, but I’ve still heard nothing. This has left me with a car in worse condition than before, and no clear answers or accountability.

I’m extremely disappointed and just want my car returned to the condition it was in when I brought it in. After years of loyalty, this experience has shattered my trust in this service center.