CT
Cuzen T
Active since Dec 2021
7
Reviews
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Reviews
7 reviews9 months ago
Extremely Disappointed with Service at Horizon View Car Service Center
I have been a loyal customer of the Horizon View Car Service Center since 2021 and have always trusted them to service my vehicle. Unfortunately, my recent experience has been incredibly disappointing and frustrating. About two weeks ago, I took my car in for its 232,000 KM routine service. Before the service, the vehicle was driving perfectly, with no issues at all. When I got it back, it started jerking during gear changes, lost power when accelerating, and the engine warning light came on. These problems only started after the service. I returned the car, and the staff admitted fault, saying a part had been ordered and would be replaced. They didn't explain what part, but I trusted them based on our long-standing relationship. When I got the car back, they had replaced the engine oil switch, yet the car was still behaving exactly the same. I went back again and spoke to the manager, Jaco van der Westhuizen, who told my husband and I that if the issue turned out to be unrelated to the oil switch, we’d have to pay for the inspection and the repairs, even though the car was running perfectly before their service. To make matters worse, they promised to follow up and contact me, but I’ve still heard nothing. This has left me with a car in worse condition than before, and no clear answers or accountability. I’m extremely disappointed and just want my car returned to the condition it was in when I brought it in. After years of loyalty, this experience has shattered my trust in this service center.
0 replies
9 months ago
Excellent Service
I’ve noticed a significant improvement in the company’s service. While my initial experience with my service plan was not ideal, I decided to give the company a second chance after having a constructive conversation with them—and I’m glad I did. On Friday, 18 July, I contacted the company to inform them that I had dropped off my car at my regular service provider. They assured me that the service provider would get in touch with them directly. Later that afternoon, my service provider called to confirm that my vehicle had been serviced and was ready for collection. I’m particularly pleased with the level of service I received. Lwando Sithuko, the Customer Experience Coordinator at Innovation Group, has been an excellent point of contact throughout this process. My overall experience was smooth, professional, and far more positive than before.
53 replies
17 months ago
Bad service
I made a reservation through my agent for a boat cruise, with full payment completed and email confirmation received. The payment was made on time, and I also received an email reminder the day before the cruise. However, upon arrival, I was informed that we would be required to board a smaller boat, as the boat we had paid for was booked for a private event. Furthermore, the welcome drinks and snacks, which were explicitly mentioned in the booking email, were not provided. Initially, the staff attempted to place the blame on my booking, only to later confirm that the issue was due to an internal error on their part. As compensation, we were offered to board the smaller boat and given two bottles of wine. In addition, we were told that we would be invited to a buffet to make up for the inconvenience. After the cruise, however, we were left waiting for over 30 minutes before being directed to the buffet. This experience was extremely disappointing, and I feel that the service we received does not even warrant the one star I gave
0 replies
18 months ago
Horrible Service Innovation Group
I initiated a service plan with Innovation Group on February 9, 2024. On October 29, I took my car in for service and provided the dealership with the necessary details for the plan. However, I was informed by the dealership that Innovation Group required me to upgrade my plan, resulting in a tripling of my current premium. Upon contacting Innovation Group, I was told that the mileage provided at the time of policy purchase was incorrectly captured. I was advised that in order to retrieve my car from the dealership, I should accept the new terms they proposed. I expressed my discomfort with this suggestion, as it imp**** I had provided inaccurate information. I decided to wait for their promised follow-up call the next day. Boipilo from Innovation Group assured me he would call at 9:30 AM on October 30, but I did not receive a call. After reaching out again, I spoke with Lebogang, who promised to relay my request for Boipilo to return my call, but again, no response came. My subsequent conversation with Pule revealed that obtaining a recording of my initial call could take 5 to 7 working days, leaving my car at the dealership during that time. He indicated he would escalate my complaint, yet, as the day progressed, I received no further communication. Given that I have consistently paid my premiums on time, this lack of responsiveness is unacceptable. I would not recommend choosing a service plan with Innovation Group based on my experience.
106 replies
34 months ago
I received good service from Bryan
I received good service from Bryan. He updated all the my details and updated my policy. Very friendly as well.
53 replies
44 months ago
Assupol's bad service delivery
On 30-08-2022 I called Assupol for claim details, I spoke to Sandile Khanyile who assisted me by sending an email with the claims forms. I completed the forms and attached all the required documents, I emailed claimsregistration@assupol.co.za and copied shandilek@assupol.co.za. I did not receive confirmation of receipt of my email or any communication from assupol except for an SMS asking if I'm happy with the service. Which I didn't respond to. Today 01-09-2022 I called assupol once again to find out what was happening with my claim and I spoke to Murunwa Mutwa who informed me that my claim was not even captured as yet. I am extremely disappointed at the lack of service delivery that I received. They said they payout after 24 hours after receiving the claim and they have not even captured my claim yet. This is appalling, to say the least.
74 replies
53 months ago
Best Service
My windscreen was hit by a rock and chipped. I requested a callback from my way since their call center was already closed. the next morning I received a call from Mi Way representative Mokgadi Mashikinya. She was so friendly and professional. she helped me with my claim and it was approved in less than 5 minutes. She advised me to go to PG glass or any Glass fit in the area. then it turned out my claim was approved for another services provider. at this stage, I was already at PG glass. I called Mi Way once again I spoke to Tsakani Mabungu - Baloyi you assisted me and had the issue sorted out in a few minutes. These two ladies are very professional and friendly 🙂
53 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)