Staff conduct / Public safety / Child exposure

I am lodging this complaint due to the appalling conduct of Car Service City Midrand employees and the dismissive response I received from management. On the afternoon of the incident, I was stopped at a traffic light with my 8-year-old son in the vehicle when a man (a beggar) was masturbating against another woman’s car window in full public view. Two Car Service City Midrand employees, wearing branded attire and handing out flyers at the intersection, stood nearby laughing at the victim. When I confronted them and asked why they were not intervening or assisting the woman, they responded that the man was “just honey.” This comment was made to me and my minor child. My complaint was never about the beggar alone — it was about the employees’ behaviour, their failure to act, and their inappropriate remarks which trivialised a ***ual offence occurring in front of women and children. The response I received from Car Service City Midrand was deeply concerning. Rather than addressing employee conduct, the company: Attempted to deflect responsibility by focusing on whether the perpetrator was a beggar Claimed difficulty identifying their own employees Took no responsibility for staff behaviour in a public-facing role I find it unacceptable that a company operating in public spaces claims to “take pride” in its staff yet fails to investigate or take accountability when employees openly mock a victim of ***ual misconduct — especially in the presence of a child. This matter has been reported to SAPS. However, this complaint relates specifically to employee conduct and company accountability, which Car Service City Midrand has failed to address. I am posting this publicly to warn other parents and members of the public, and to request that Car Service City Head Office formally investigates this incident and confirms what action will be taken.