CARTIME Claremont

Good day Hylton and Sabina Belitzky (Justin Chetty acting on your behalf),

You are already aware of the ongoing situation involving the CARTIME Claremont branch, and we are placing the following on record.

Throughout this matter, CARTIME has repeatedly suggested that the fault with the vehicle was auto-electrical in nature. We have since taken the vehicle to an independent and reputable service provider for evaluation. According to their findings, the mechanical failure does not appear to be electrical.

We also have an invoice issued by CARTIME reflecting a charge for an auto electrician who attended the vehicle and conducted a diagnosis relating to wiring and fuses. Aaron has now indicated that the inspection was only related to a sensor. This contradiction between the invoice and the explanation provided raises serious concerns and requires immediate clarification.

At this stage, more than R50,000 has been paid to CARTIME, yet the original problem that the vehicle went in for in November 2025 remains unresolved. This situation is unacceptable and cannot continue without direct intervention from the leadership of the CARTIME brand.

We note the suggestion that we deal directly with MIOSA. While we are open to MIOSA being included in communication, referring the matter elsewhere does not change the fact that this issue originated at the CARTIME Claremont branch and that the responsibility ultimately lies with the CARTIME brand.

Given the seriousness of this matter, we strongly request a formal investigation into the handling of this case at the CARTIME Claremont branch. As Aaron is also involved with the Tokai branch, it would be appropriate for both branches to be reviewed.

To date, there has been no meaningful resolution and limited engagement from the brand leadership. This is concerning given the scale of the costs involved and the impact this situation has had on us.

We expect a clear response and a practical resolution to this matter without further delay.