Active since Dec 2016
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26 reviews1 month ago
CARTIME Claremont
Good day Hylton and Sabina Belitzky (Justin Chetty acting on your behalf), You are already aware of the ongoing situation involving the CARTIME Claremont branch, and we are placing the following on record. Throughout this matter, CARTIME has repeatedly suggested that the fault with the vehicle was auto-electrical in nature. We have since taken the vehicle to an independent and reputable service provider for evaluation. According to their findings, the mechanical failure does not appear to be electrical. We also have an invoice issued by CARTIME reflecting a charge for an auto electrician who attended the vehicle and conducted a diagnosis relating to wiring and fuses. Aaron has now indicated that the inspection was only related to a sensor. This contradiction between the invoice and the explanation provided raises serious concerns and requires immediate clarification. At this stage, more than R50,000 has been paid to CARTIME, yet the original problem that the vehicle went in for in November 2025 remains unresolved. This situation is unacceptable and cannot continue without direct intervention from the leadership of the CARTIME brand. We note the suggestion that we deal directly with MIOSA. While we are open to MIOSA being included in communication, referring the matter elsewhere does not change the fact that this issue originated at the CARTIME Claremont branch and that the responsibility ultimately lies with the CARTIME brand. Given the seriousness of this matter, we strongly request a formal investigation into the handling of this case at the CARTIME Claremont branch. As Aaron is also involved with the Tokai branch, it would be appropriate for both branches to be reviewed. To date, there has been no meaningful resolution and limited engagement from the brand leadership. This is concerning given the scale of the costs involved and the impact this situation has had on us. We expect a clear response and a practical resolution to this matter without further delay.
0 replies
1 month ago
CARTIME Hylton and Sabina Belitzky
Good day Hylton and Sabina Belitzky, (Justin Chetty acting on your behalf) As you are fully aware of the situation that we have with your Claremont extension of your brand, we want to bring the below to your attention. Is is clear that Aaron has not be truthful with his dealings with us and we are putting this on full record If you have been paying attention to this particular case, you will know that CARTIME has been suggesting that the problem with this vehicle is auto electric related. This has now been proven not to be as we took the vehicle to a reputable (not like CARTIME) to have it evaluated. The findings are that the cause of the mechanical failure is not electric at all. Further more to this, we have an invoice from CARTIME charging us for an auto electrician to come out and do an inspection. The invoice clearly states , diagnosis of wiring and fuses. Aaron is now backtracking and states that is was only for a sensor! This is finally a true evidence of the sinister behavior of the CARTIME brand . I suggest that you start paying real attention to this case! The fact that Aaron wants us to deal directly with MIOSA is further evidence of your brand's delay tactics and will unfortunately not assist you with this matter. Your DIRECT intervention is now critical to restore your brand's values as stated in our previous communication. You are more than welcome to include MIOSA in all communication. We strongly insist in a full investigation of the Claremont CARTIME branch and include the Tokai branch in this investigation as Aaron is directly involved. We are waiting on your response in this matter and your resolution to this problem. So far both of you have been quiet. It is time to take responsibility for the brand you bought from a previous family and truly reflect the CARTIMEs so called values which is evidently slipping in front of your eyes. Trying to silence us with your lawyers will not work and we are going to spread this far and wide so everyone knows that your Claremont Branch has taken over R50k from us and you have allowed it!
0 replies
2 months ago
O
Good day Hylton and Sabina Belitzky, (you can get all communication between myself and CARTIME CLAREMONT and TOKAI - ask Hudson to supply it!) I am writing to you directly to request your review and urgent customer care regarding an ongoing and unresolved matter involving CARTIME Claremont, CARTIME Tokai, and the branch ownership and management under Hudson and his father, Aaron. Given your roles as the executives and custodians of the CARTIME brand, I believe it is appropriate that you are made aware of the full background and current status of this matter. My intention is to set out the facts clearly and comprehensively, as the situation has now been ongoing for a significant period and remains unresolved and is becoming true reflection of CARTIME! Background and Initial Assessment On 25 November 2025, I personally drove my vehicle to CARTIME Claremont, as reflected in the existing WhatsApp communication. On that day: The vehicle was driven by Goosain (the Manager) and a colleague. No abnormal noises or mechanical concerns were raised or discussed. It was clearly communicated and understood that the battery was the only issue, which later resulted in the vehicle being towed to the workshop. A quotation was issued on the same day (Quotation WQ-251125-1393). This quotation referenced a diagnostic scan; however, the scan itself was not provided at that time. The vehicle was subsequently taken into CARTIME’s care on 8 December 2025 following the towing arrangement. Subsequent Developments and Diagnostics For several weeks thereafter, no concerns were raised regarding timing chain noise or internal engine issues. The first recorded mention of any such noise appears only in correspondence dated 17 January 2026, nearly two months after the vehicle was initially assessed and driven by CARTIME staff. This has been difficult to reconcile, particularly given that: The vehicle was driven and assessed prior to towing; No issues were noted at that stage; and The diagnostic position appears to have evolved over time. In later correspondence, it was stated that CARTIME was “unable to confirm any prior damage” due to the vehicle being towed in. This statement does not align with the earlier assessment, test drives, or the issuance of a quotation on the same day. As the process continued, additional potential causes were introduced, including electronic VVT-related faults and, later, the possibility of an internal engine issue. While I understand that diagnostics can evolve, the absence of a clear and consistent diagnostic conclusion after several months has been concerning. Diagnostic Reporting and Transparency Throughout this process, I repeatedly requested the original and complete diagnostic reports. These were only provided after multiple follow-ups, and it remains unclear whether all reports from the outset have been disclosed. This has made it difficult to establish: What diagnostics were performed at each stage; What conclusions were reached at the time; and How later findings relate to the vehicle’s original condition. Communication and Management Involvement Communication has been a persistent challenge, especially from Hudson: Updates were generally received only after I followed up. A statement was made that I had been contacted telephonically on 24 December 2025; however, my call records do not reflect any such call. On 16 January 2026, Hudson contacted me to apologise for the lack of communication and acknowledged that it was unacceptable. This call is recorded. Despite this acknowledgement, communication difficulties continued. On 3 February 2026, I requested direct contact from Hudson or Aaron, but no call was received. Given Hudson and Aaron’s roles in the operation of these branches, this has raised concern that the communication challenges may extend beyond the workshop level, but from their management. Alignment With CARTIME Values Based on my experience, there appears to be a disconnect between CARTIME’s stated values and how this matter has been handled, particularly in relation to: Transparency, especially around diagnostic reporting; Customer-focused service, particularly proactive communication; and Professional standards, given the duration of the process and lack of a definitive outcome. I raise this in the spirit of ensuring alignment between CARTIME’s values and customer experience. Request for Your Immediate Intervention! As of 3 February 2026, my vehicle has been in CARTIME’s care for close to two months. At this stage we need FULL inception from the brand! Confirming that all diagnostic reports from inception to date have been disclosed; Clarifying the current diagnostic position and proposed next steps; and Supporting improved and direct communication so that this matter can be resolved constructively and without further delay. I trust you will understand why I felt it necessary to bring this matter to your attention and include all relevant parties. I remain hopeful that, with your involvement, this situation can be concluded in a manner that reflects positively on the CARTIME brand. I am waiting for your URGENT response Hylton and Sabine, or does the LACK of communication stem from even higher above? This is unacceptable! Regards Albert De Jager 062 128 5939
539 replies
8 months ago
RONDEBOSH PHARMACY
Longterm relationship with this establishment has gone to waste! Sure.. I owe you R5000...... but count my contribution to your place since 2018.. over R130 000.. remember your roots Logan.I can go to Clicks .and get the same medicine...but NO. This place is getting big.. clearly MONEY has become the center of this place.. BRING BACK RUSTENBURG PHARMACY!.I dare you to post my total spend here. VITACARE.. your priorities have changed!
0 replies
8 months ago
FAILING longterm relationship
Longterm relationship with this establishment has gone to waste! Sure.. I owe you R5000...... but count my contribution to your place since 2018.. over R130 000.. remember your roots Logan.I can go to Clicks .and get the same medicine...but NO. This place is getting big.. clearly MONEY has become the center of this place.. BRING BACK RUSTENBURG PHARMACY!.I dare you to post my total spend here. VITACARE.. your priorities have changed!
0 replies
14 months ago
Magda Wierzycka STAFF
Magda Wierzycka, you have uncaring staff! Always excuses! Are they properly trained? Every time I phone (at least once a week for 2 months), it's an excuse! Come on? We PLAN our lives AROUND your promises and there is just no feedback! I hope YOU as the CEO will pick up your phone and call me and actually give me feedback on this. Angeline can give you my details. Utterly disappointed and actually unacceptable!
71 replies
14 months ago
*********** staff and service
Magda Wierzycka, you have *********** staff! Always excuses! Are they properly trained? Every time I phone (at least once a week for 2 months), it's an excuse! Come on? We PLAN our lives AROUND your promises and there is just no feedback! I hope YOU as the CEO will pick up your phone and call me and actually give me feedback on this. Angeline can give you my details. Utterly disappointed and actually unacceptable! It is clear with all these reviews that you have work to do!
0 replies
41 months ago
CANDICE CELL C CAVENDISH SQUARE CLAREMONT CAPE TOWN
This so called "franchise" as per Candice the Store Manager is one of the most unhelpful branches that I have ever visited. CELL C Customer Care says one thing and this "franchise" a different. I would suggest that the OWNER of this so called "franchise" gets their policies and procedures in line with the CELL C BRAND. Your "franchise" is an extremely poor reflection on CELL C. You are lacking and failing with your poor service. Very dissapointed.
132 replies
42 months ago
GREAT SERVICE AND FAIR RESULTS
I'm very pleased with the service, commitment and support from this agency. Helen Roux! Thank you for assisting in a very complex case! You handled everything fair so that everyone understands the rules.
0 replies
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5 Star
4 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
22 (84.61538461538461%)