Horrible customer service at Caramello’s in Bloemfontein Northridge Mall

We came here today at Caramello’s Northridge in Bloemfontein to have breakfast, the waiter was very nice. However , a fly came inside the juice and we asked for help regarding that , but the manager said “it’s nature” meaning every damn time you make your way to Caramello’s and an unfortunate thing happens to your drinks or food , just know you’re gonna be told that’s “it’s nature” not solution- oriented whatsoever. Just horrible customer service. AND you pay for it regardless, they could learn a thing or two from other businesses.