C
CardsPlus
Unclaimed Business
C
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Samantha N
1 reviews | Active since Jan 2020
24 Jun 2019, 07:38
Absolutely disgusting customer service - DO NOT use this company
The sales manager Rochelle van den heever is the most unprofessional rude cow I have ever come across. After discussing options on email for a friend of mine for a product she was looking for (note for a 12 month contract for over 1 mil per order per month), i requested Rochelle to please give her client a call just to make 100% sure that what she is describing is in fact what she is looking for. She responded with the most rude email and quoted directly from her email: You are more than welcome to contact Belinda and discuss this, unfortunately I’m not going to contact your customer and to the work for you. We can assist, however I’m not going to phone your contact person to find out information you must do this as you are quoting directly. Even after explaining that i was assisting a friend to get quotes and that my friend is actually her client and that I do not appreciate the way she is talking to me. And explaining that i just wanted her to speak directly to my friend to ensure it is indeed the correct product (imagine printing 1 million items and it ends up not being correct), she did not even apologise for the way she spoke to me or try to rectify the matter at all. Just a flat out ignore up until now. DO NOT use this company if you want passionate people who take customer care seriously and if you want decent service.
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Samantha N
1 reviews | Active since Jan 2020
24 Jun 2019, 07:38
Absolutely disgusting customer service - DO NOT use this company
The sales manager Rochelle van den heever is the most unprofessional rude cow I have ever come across. After discussing options on email for a friend of mine for a product she was looking for (note for a 12 month contract for over 1 mil per order per month), i requested Rochelle to please give her client a call just to make 100% sure that what she is describing is in fact what she is looking for. She responded with the most rude email and quoted directly from her email: You are more than welcome to contact Belinda and discuss this, unfortunately I’m not going to contact your customer and to the work for you. We can assist, however I’m not going to phone your contact person to find out information you must do this as you are quoting directly. Even after explaining that i was assisting a friend to get quotes and that my friend is actually her client and that I do not appreciate the way she is talking to me. And explaining that i just wanted her to speak directly to my friend to ensure it is indeed the correct product (imagine printing 1 million items and it ends up not being correct), she did not even apologise for the way she spoke to me or try to rectify the matter at all. Just a flat out ignore up until now. DO NOT use this company if you want passionate people who take customer care seriously and if you want decent service.
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Sheryl-Ann van Zyl
1 reviews | Active since Jan 2020
12 Jan 2018, 12:09
Do not use this company
We have requested a quote from Cardsplus, on the 10th of January, it has now been 3 days and we have not received any quote. I have phoned them every day to follow up on my quote. Today when I phoned they had allot of excuses, and this is not even the worst part. When I asked to speak to the owner of the company , Trevor James, which they refused and when we finally got to a sales manager Rozelle Bentley she raised her voice and put the phone down in our Marketing Directors ear. I wont advice dealing with this company, we are still trying to get hold of Trevor James to bring this to his attention Regards
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Sheryl-Ann van Zyl
1 reviews | Active since Jan 2020
12 Jan 2018, 12:09
Do not use this company
We have requested a quote from Cardsplus, on the 10th of January, it has now been 3 days and we have not received any quote. I have phoned them every day to follow up on my quote. Today when I phoned they had allot of excuses, and this is not even the worst part. When I asked to speak to the owner of the company , Trevor James, which they refused and when we finally got to a sales manager Rozelle Bentley she raised her voice and put the phone down in our Marketing Directors ear. I wont advice dealing with this company, we are still trying to get hold of Trevor James to bring this to his attention Regards
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