SN
Samantha N
Active since Oct 2013
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Chery SA will financially ruin you
We experienced an issue with our vehicle while driving down to Durban from Bloemfontein on holiday. It is day 12 and our car is still not fixed. We only found out after a week and 3 days that the parts needed to fix our vehicle is on back order and could take 6 weeks. We have had 12 days of hell begging and pleading constantly for updates, callbacks and emails - they just ignore us and if they do respond, they take 2 to 3 days. They rented us a vehicle to get home - booked us an uber to go collect the rental vehicle but booked an uber go resulting in us having to kick our child out of the uber and leave her alone at the holiday home. Then we had to pay a R2400 deposit for the rental which was supposed to be refundable - Chery told us that we should collect the car the friday and drop it off at avis bloem on the monday with a full tank of petrol - which we did, only to be told 2 days later that we are being penalized R1400 because we did not drop the car off in Ballito (like seriously, we live in Bloem, must we fly the car back), R400 because we did more than the allowed ****ms (but from ballito to our home is over ****ms) and the last amount for insurance, contract fees and admin fees all coming to R2200 - all because of Chery's incompetency. We also had to stay an extra night because we thought that the car would be ready for when we needed it so we gave the branch where the car is standing an extra day to finish - that extra night was R1500. In desperation to be rid of the terrible service, i need to sell my paid off chery and buy a different brand just so i dont have to deal with this ridiculous brand anymore, to be saved from the emotional trquma im experiencing which will result in me having to finance the difference between the 2 vehicles because apparently I have to accept that losing R160000 in 2.5 years on a car is just grand! I have lodged a complaint with MIOSA, Chery does not even take that to heart, they just dont care. Do NOT buy a chery, its a **** brand, you will only cause yourself massive trauma. Attached is a screenshot of the money avis has penalized us so you can see its not a lie. Chery also will not provide me with the voice recordings that I requested twice already.
0 replies
66 months ago
Rude Staff and a rip off when it comes to warranties
Our geyser packed up on a friday morning at 5 in the morning. The geyser was still under warranty. We sat without hot water all weekend. Monday morning the plumber came out to inspect. Heat tech then called and said that they changed their product and that the geysers are now bigger and dont fit through the manhole. We have to cover the cost of opening our roof to fit the geyser in. On top of it all, the person working at Heat Tech who phoned us, namely Thabiso, had the most disgusting, bad attitude that we have ever come across instead of trying to be understanding, remain calm and collected as would be expected from a service provider in all circumstances. Thabiso even went as far as telling us to bury the geyser underground! It is highly unacceptable that a customer gets treated the way that Thabiso treated us, no matter what the reason. That is not how customer service works. Do NOT make use of Heat Tech products or services - save yourself the stress, sleepless nights, high blood pressure, anger, dissappintment and costs out of your pocket because they change their product! They are a joke!
0 replies
83 months ago
Absolutely disgusting customer service - DO NOT use this company
The sales manager Rochelle van den heever is the most unprofessional rude cow I have ever come across. After discussing options on email for a friend of mine for a product she was looking for (note for a 12 month contract for over 1 mil per order per month), i requested Rochelle to please give her client a call just to make 100% sure that what she is describing is in fact what she is looking for. She responded with the most rude email and quoted directly from her email: You are more than welcome to contact Belinda and discuss this, unfortunately I’m not going to contact your customer and to the work for you. We can assist, however I’m not going to phone your contact person to find out information you must do this as you are quoting directly. Even after explaining that i was assisting a friend to get quotes and that my friend is actually her client and that I do not appreciate the way she is talking to me. And explaining that i just wanted her to speak directly to my friend to ensure it is indeed the correct product (imagine printing 1 million items and it ends up not being correct), she did not even apologise for the way she spoke to me or try to rectify the matter at all. Just a flat out ignore up until now. DO NOT use this company if you want passionate people who take customer care seriously and if you want decent service.
0 replies
84 months ago
DO NOT ever do business with afrihost
Absolutely useless internet and literally non existent client service. DO NOT USE THEM AS YOUR SERVICE PROVIDER. I have had endless issues with my internet and they have still not fixed my problems - i had to log a fault directly with telkom. Im supposed to have a 8mb adsl line, My speed test that i just ran pings at 3247 and download speed is at 0.37mb. On top of it i placed an order for fibre in feb, 3 weeks ago my neighbour got fibre and after many attempts to get installation done, they have not assisted AT ALL, not even with putting the order through, never even mind installation. They have a whatsapp line but they dont assist you at all on it. And then to top it off, after an email telling them how cross I am and that i will not proceed with my fibre and send the router back, they did not even try to fix anything - after all my emails and the non service delivery i get an email that says how to cancel the order. I hope the company shuts down soon - no person deserves being treated like this after paying such a huge fee monthly.
0 replies
130 months ago
Typical South African company-non existent service
On the Tuesday after the long weekend in August, I submitted a minor claim on a chip/crack that had occured on our way back to Bloemfontein from Johannesburg. Within 10 minutes after I had submitted the claim, Glassfit called and when they heard I am in Bloemfontein, they said the Bloemfontein branch will contact me. Up until now, I have not received one single call. I emailed Miway almost a week ago complaining about this and indicating to them that I had still not heard one word - Right up until today Miway has totally ignored my email and has not even bothered contacting Glassfit and giving any feedback to me whatsoever. I am so regreful that I left Outsurance, there I would have at least gotten a response and not been ignored. What a cheek to take my money every single month but not even attend to a minor claim like a chip/crack - I shudder to think how it would be if my car was written off or stolen, i would STILL be without a car if it were serious. I will most definitely be seeking alternative insurance. ABSOLUTELY PATHETIC SERVICE - TYPICAL SOUTH AFRICAN COMPANY, NON EXISTENT SERVICE!!!
75 replies
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4 (80%)