Absolutely disgusting customer service - DO NOT use this company

The sales manager Rochelle van den heever is the most unprofessional rude cow I have ever come across. After discussing options on email for a friend of mine for a product she was looking for (note for a 12 month contract for over 1 mil per order per month), i requested Rochelle to please give her client a call just to make 100% sure that what she is describing is in fact what she is looking for. She responded with the most rude email and quoted directly from her email: You are more than welcome to contact Belinda and discuss this, unfortunately I’m not going to contact your customer and to the work for you. We can assist, however I’m not going to phone your contact person to find out information you must do this as you are quoting directly. Even after explaining that i was assisting a friend to get quotes and that my friend is actually her client and that I do not appreciate the way she is talking to me. And explaining that i just wanted her to speak directly to my friend to ensure it is indeed the correct product (imagine printing 1 million items and it ends up not being correct), she did not even apologise for the way she spoke to me or try to rectify the matter at all. Just a flat out ignore up until now. DO NOT use this company if you want passionate people who take customer care seriously and if you want decent service.