Poor Service

Caresso Carwash is a brilliant idea with super products used.

This being said, like all things new, they started off doing a fantastic job in cleaning the vehicles and gradually regressed to just doing the minimum to keep the lines going.

My vehicle has gone through the carwash no less than three (3) times for the ultimate wash, only to discover after the vehicle dries off, that the rear numberplate and bumper have not been cleaned. The dirt from over a month ago is still clearly visible on the rear bumper, as only the upper parts of the vehicle were cleaned.

The management, unfortunately, rather than taking his team to task and without having viewed the vehicle, brush the complaint about the poor service received off, as the vehicle being taken offroad and therefore being extremely dirty. (This vehicle has never been propper offroading, only traveling on well-maintained dirt roads for work purposes) You, the client in the car, are expected to inspect the car after the wash and before driving off the lot, to make sure the work was done right. This is after a team of no less than four (4) staff members has been all around the vehicle!

Furthermore, monthly subscribers were promised "preferential/express" service, not having to wait in line and to be the next car to be washed, unconditionally. (this would mean if a normal nonsubscriber paid before you arrived, you would be serviced immediately after that one (1) vehicle and do not have to sit and wait for all the nonsubscribers to be processed before you are serviced. This was said to be an incentive to nonsubscribers to become monthly subscribers and benefit from the VIP treatment. This is not being done. On numerous occasions, I was forced to wait in line (the separate VIP subscribers line) while multiple nonsubscribers were processed - non of which already paid before my arrival, allowing them to proceed to the washbay.

1-Keep to the sales promises made! 2-Clean vehicles properly the first time!