CC
Caresso Carwash - Kuils River
Unclaimed Business
CC
Caresso Carwash - Kuils River
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Ryno B
1 reviews | Active since Jan 2020
7 Dec 2023, 17:37
Caresso Elto Towers Kuilsrivier not for white customers
What a bad experience, I am a subscription customer, and this is not the first time that I have experience bad service. There is no loyalty towards subscription customers. The staff is unfriendly and not very help full. Subscription customer can jump the line like they advertise and must wait for non-subscription customers to be help first. The lady at frontline and gent who was on the hose and who called met some name stopped me when I wanted to move forward to get my can washed. I have complained onsite, and it was like let the customer rather cancel and I have canceled my subscription. I have left and my car was not washed, I have even returned the water and air freshener and the supervisor have taken it with a smile, something that I believe I have paid for already with my subscription. I believe that Caresso is not for white customers because customers with color do get preference, and this is not the first that it happen to me. Ok Elto-Towers OK have also loosed a customer now because every time that I was there to wash my car, I have spent some money in OK. I have even spoke the manager on the phone and he was also not very helpful. I cannot recommend Caresso to anyone and will rater spend my energy by informing everyone what bad service Caresso gives to white customers.,
Helpful (0)
|Replies (0)RB
Ryno B
1 reviews | Active since Jan 2020
7 Dec 2023, 17:37
Caresso Elto Towers Kuilsrivier not for white customers
What a bad experience, I am a subscription customer, and this is not the first time that I have experience bad service. There is no loyalty towards subscription customers. The staff is unfriendly and not very help full. Subscription customer can jump the line like they advertise and must wait for non-subscription customers to be help first. The lady at frontline and gent who was on the hose and who called met some name stopped me when I wanted to move forward to get my can washed. I have complained onsite, and it was like let the customer rather cancel and I have canceled my subscription. I have left and my car was not washed, I have even returned the water and air freshener and the supervisor have taken it with a smile, something that I believe I have paid for already with my subscription. I believe that Caresso is not for white customers because customers with color do get preference, and this is not the first that it happen to me. Ok Elto-Towers OK have also loosed a customer now because every time that I was there to wash my car, I have spent some money in OK. I have even spoke the manager on the phone and he was also not very helpful. I cannot recommend Caresso to anyone and will rater spend my energy by informing everyone what bad service Caresso gives to white customers.,
0
Replies (0)GK
Grant K
1 reviews | Active since Jan 2020
13 Oct 2022, 15:06
CARESSO CARWASH KUILSRIVIER - ZERO CUSTOMER SERVICE
3 Weeks ago I used the carwash platinum option , on exit they have 2 guys that manually dry your vehicle. The same cloth that was used to wipe off excess dirt from the areas that the rollers did not clean was used to wipe of the mirrors, this resulted in one of the mirrors being scratched I pointed it out in the vacuum bay and the manager took photos, I then spoke to Hansie who is head of maintains for the unit, he said he will forward all to the owner including a quote that I had to get from Ford as the car was only 2 months old. Till date no one has contacted me ,I went to the office and after waiting 30minutes was told that the owner is unavailable . I find this nonchalant attitude very disappointing, if I think of all the people I have referred there and also all the times I have used this service . I WOULD NOT RECOMMEND THEM !
Helpful (0)
|Replies (0)GK
Grant K
1 reviews | Active since Jan 2020
13 Oct 2022, 15:06
CARESSO CARWASH KUILSRIVIER - ZERO CUSTOMER SERVICE
3 Weeks ago I used the carwash platinum option , on exit they have 2 guys that manually dry your vehicle. The same cloth that was used to wipe off excess dirt from the areas that the rollers did not clean was used to wipe of the mirrors, this resulted in one of the mirrors being scratched I pointed it out in the vacuum bay and the manager took photos, I then spoke to Hansie who is head of maintains for the unit, he said he will forward all to the owner including a quote that I had to get from Ford as the car was only 2 months old. Till date no one has contacted me ,I went to the office and after waiting 30minutes was told that the owner is unavailable . I find this nonchalant attitude very disappointing, if I think of all the people I have referred there and also all the times I have used this service . I WOULD NOT RECOMMEND THEM !
0
Replies (0)MvH
Morné van Heerden
1 reviews | Active since Jan 2020
11 Aug 2022, 06:59
Poor Service
Caresso Carwash is a brilliant idea with super products used. This being said, like all things new, they started off doing a fantastic job in cleaning the vehicles and gradually regressed to just doing the minimum to keep the lines going. My vehicle has gone through the carwash no less than three (3) times for the ultimate wash, only to discover after the vehicle dries off, that the rear numberplate and bumper have not been cleaned. The dirt from over a month ago is still clearly visible on the rear bumper, as only the upper parts of the vehicle were cleaned. The management, unfortunately, rather than taking his team to task and without having viewed the vehicle, brush the complaint about the poor service received off, as the vehicle being taken offroad and therefore being extremely dirty. (This vehicle has never been propper offroading, only traveling on well-maintained dirt roads for work purposes) You, the client in the car, are expected to inspect the car after the wash and before driving off the lot, to make sure the work was done right. This is after a team of no less than four (4) staff members has been all around the vehicle! Furthermore, monthly subscribers were promised "preferential/express" service, not having to wait in line and to be the next car to be washed, unconditionally. (this would mean if a normal nonsubscriber paid before you arrived, you would be serviced immediately after that one (1) vehicle and do not have to sit and wait for all the nonsubscribers to be processed before you are serviced. This was said to be an incentive to nonsubscribers to become monthly subscribers and benefit from the VIP treatment. This is not being done. On numerous occasions, I was forced to wait in line (the separate VIP subscribers line) while multiple nonsubscribers were processed - non of which already paid before my arrival, allowing them to proceed to the washbay. 1-Keep to the sales promises made! 2-Clean vehicles properly the first time!
Helpful (0)
|Replies (0)MvH
Morné van Heerden
1 reviews | Active since Jan 2020
11 Aug 2022, 06:59
Poor Service
Caresso Carwash is a brilliant idea with super products used. This being said, like all things new, they started off doing a fantastic job in cleaning the vehicles and gradually regressed to just doing the minimum to keep the lines going. My vehicle has gone through the carwash no less than three (3) times for the ultimate wash, only to discover after the vehicle dries off, that the rear numberplate and bumper have not been cleaned. The dirt from over a month ago is still clearly visible on the rear bumper, as only the upper parts of the vehicle were cleaned. The management, unfortunately, rather than taking his team to task and without having viewed the vehicle, brush the complaint about the poor service received off, as the vehicle being taken offroad and therefore being extremely dirty. (This vehicle has never been propper offroading, only traveling on well-maintained dirt roads for work purposes) You, the client in the car, are expected to inspect the car after the wash and before driving off the lot, to make sure the work was done right. This is after a team of no less than four (4) staff members has been all around the vehicle! Furthermore, monthly subscribers were promised "preferential/express" service, not having to wait in line and to be the next car to be washed, unconditionally. (this would mean if a normal nonsubscriber paid before you arrived, you would be serviced immediately after that one (1) vehicle and do not have to sit and wait for all the nonsubscribers to be processed before you are serviced. This was said to be an incentive to nonsubscribers to become monthly subscribers and benefit from the VIP treatment. This is not being done. On numerous occasions, I was forced to wait in line (the separate VIP subscribers line) while multiple nonsubscribers were processed - non of which already paid before my arrival, allowing them to proceed to the washbay. 1-Keep to the sales promises made! 2-Clean vehicles properly the first time!
0
Replies (0)