UNETHICAL BUSINESS PRACTICES STILL EXIST IN THE MOTOR INDUSTRY -CARGO MOTORS BEDFFORDVIEW

I was dealing with Marius Van Der Merwe since June 2021 and decided on concluding a deal on a Motor vehicle which a Deposit was Paid and an OTP was signed. The Finance Contract was signed with the Financier and I was Shocked to receive a Wattsapp Voice Note from Marius Van Der Merwe saying that he had to sell the vehicle. The contract was between my Financier and Myself once the Finance process was Finalised.

The service is received from Marius was poor from the very onset when I was first contacted by Him. There was a sense of desperation in terms of his sales approach as he was very pushy and not assertive enough, I had a feeling he did not want to assist me from the Onset. Even the Financiers agreed that it is unethical and not professional to Sell a Vehicle once there is a Deposit and OTP pending.

I received serveral Wattsapp Voicenotes from Marius leaving messages which is very unprofessional especially with the reliability of our Cell Phone and Network Providers. The only emails i received from Marius was the OTP and confirmation of the Deposit.

This day in age all communication is professional especially when email exists where it is important to have all communication documented.

I had not received a phone call from Marius or his Manager/s explaining the reasons for breaching the contract I had with Them. I had not received a call or email regarding the Refund of my deposit until I after he wattsapped me I cannot collect the vehicle as he has sold it.

A Sales Person of High Caliber would be capable of convincing me to purchase an alternate vehicle , however he did not even explain or try selling me another vehicle.

I have documented all emails etc as I will escalate this kind of practice thats not Professional.