Pathetic service

Very bad after service I had a hair treatment, colour, wash and blow done in April 2025. They offered me a gift, shampoo and a voucher and verbally said 7 must come the following week. Unfortunately I had an unforseen circumstances and called them to say I can't make it. The lady that I spoke to when I canceled said I can come when I am ready. Today I called to use my voucher they brutally told me I forfeited the voucher. Nobody ever told me there was a limited time on the voucher. The receptionist kept me on hold for so long. When the manager came to the phone the call was cut off due to my airtime being used and nobody called me back