Unprofessional Service and Potential Property Damage – Deeply Disappointed

Same company - different names: * Tango Affordable Mobile Salon - Carpet Cleaning * Linkage booking platforms

Review: I recently used Carpet Wash Brands for carpet cleaning at my home, and it turned into one of the worst service experiences I’ve had.

The equipment leaked water throughout the process, and the hoses had to be manually held together by several people. The team left my carpets completely soaked — despite assuring me that they would be dry within two hours. Hours later, the carpets were still wet, and the house smelled dusty rather than fresh.

The leather bed frame and headboard were left standing on the water-soaked carpet for nearly four hours, and now risk damage to the pressed wood base (replacement value around R36,000). In addition, laminated flooring in several areas was exposed to water leaks, which may cause boards to lift and require costly replacement (R1,700 per m²).

When I raised these issues, the company offered to “redo” the job — but after such damage and unprofessional conduct, there is no way I would allow them back into my home. I was not even provided with a satisfactory apology or clear accountability, only excuses and deflection.

I agreed to pay R400 to cover their fuel and travel costs but withheld full payment due to the damage and poor quality of service.

This experience was both distressing and disappointing. I strongly caution anyone considering using Carpet Wash Brands to think twice before trusting them with valuable furniture and flooring.