A very unhappy client

On Monday last week I brought in my car to have its rear bumper replaced. After an hour and a half of having given it in, Phillip called and asked when my car would be brought in (it had already).

On Tuesday I came to fetch something that I had left in the car. Upon leaving the shop, Phillip calls me and says, "Cameron, your car should be ready tomorrow." My name is Carmen, which he should know after communicating with me on WhatsApp for over 2 weeks.

Wednesday I came to pick up the car before work. Upon inspection I found that the mud flap on the right side was loose. I was impatient and took my friend's car to work while he waited for the problem to be resolved. Turns out the wrong *****s were used to secure the mud flap.

When he drove off the premises he heard a strange sound and decided to take my car back again. One of the mechanics drove around the block with him and said the exhaust is loose and he will fix it. That was not the problem. With further inspection it turns out that my 2 back tyres had not been fastened.

If I drove the car to work on the highway, chances are they would have come off which could cause serious injury and in fact, it could have been fatal. There has been NO response to my email to the business regarding their neglect.

I am severely disappointed in the service (or lack thereof) from your company and the lack of attention to workmanship.

Sincerely, A very unhappy client