Poor management and camp conditions.

Stayed in the camp site at the pool side. Arrived on Friday and on Saturday morning 8:00 we complained about noise at the camp site. Casa Cara made us sign a rules agreement where it clearly state no music and no loud noises(respect your neighbour). We have called security about 6 times and the owner came and had a discussion with the person's that was making excessive noise.(NOT ASKING THEM TO LEAVE SITE AS SIGNED AGREEMENT). Absolutely unacceptable that Casa Cara do not keep the pease and only after 10 phone calls they done something about it. Not just us complained but a lot other at the camp site as well. So we made a discission to leave a day earlier as we feel this casa cara does not held up to their own rules as they make every person sign these agreement on day of arrival. (We lost one night worth of money due to poor management)!!!!!!!!!!

In addition: 1) The bathrooms are never properly cleaned. 2) The toilets are so small that a person can barely wipe off 3) The baths does not have props(we reported it and casa cara never came and install bath props). 4) The camp site are to far from the swimming pool areas. (a person needs to drive to the pool areas). 5) All pool waters are milky( dirty) not clear or cleaned properly( inspections must be done on this). 6) Not enough showers or wash up areas for all campers. 7) Person's that camp and go to the swimming areas vehicle's must stay outside where the day visitors park. 8) In general the flies are not controlled at the camp areas. 9) Bought slush puppy for R45 each and was not allowed to keep the plastic cup that I actually paid for (bought 6). So it is R45 for flavoured ice.......

Then in overall: A person break away from city life to have peace and quiet then people play loud music and about and drink ex ex AND Casa Cara do not adhere to their own policy's..... Food and drink way over priced.... WE lost one night stay money due to poor management AND very poor camping conditions AND just did not feel like have another night without peacefully resting due to noise in a camp site.

Casa Cara I hope really you can up your game.