Misleading Agency!

Dear Casadobe Properties Management,

I am writing to formally lodge a complaint regarding the handling of our rental application for the Haazendal Complex, as well as the associated application fee and credit check conducted by your office.

After viewing the property, I contacted Danjel to request an application form, which was completed and returned with all required documentation after 16h00 on Monday. On Tuesday morning, I followed up telephonically and was informed by Danjel that there were already three approved applications. I was further told that only three units were available at the complex.

Given this information, it is unclear and concerning why our application process was allowed to proceed at all. If all available units were already approved for, it would have been reasonable and transparent to inform us immediately that no further applications were being considered. Instead, later that same afternoon, we received an email stating that all units had been taken. Notably, the email indicated that our application form was not attached, despite the fact that we have verified in our sent correspondence that it was indeed attached and successfully sent.

Furthermore, a credit check was conducted on my partner via TPN. This raises serious concerns, as credit checks have potential implications for a person’s credit record. It is unacceptable for a credit check to be performed if, by your own admission, all units had already been allocated and there was no realistic prospect of our application being considered.

The R125 application fee was paid in good faith with the expectation of a fair and transparent application process. Proceeding with applications, fees, and credit checks when no units are available is misleading and deeply disappointing. Unfortunately, after reviewing multiple complaints on HelloPeter, it appears that this is not an isolated incident but a recurring issue involving Casadobe Properties.

This experience has been frustrating, exhausting, and financially unfair, particularly for individuals genuinely trying to secure housing. Between poor communication, lack of transparency, and unnecessary credit checks, the process feels exploitative.

I am requesting the following: 1. A formal explanation as to why our application was accepted and processed despite no units being available. 2. Clarification on why a credit check was conducted under these circumstances. 3. A refund of the R125 application fee. 4. Confirmation that this complaint has been escalated to management. 5. A written response addressing this matter.

This situation is unacceptable, and I trust that Casadobe Properties will take this complaint seriously and respond accordingly.

I look forward to your prompt response.