TL
Terri L
Active since Oct 2020
19
Reviews
0
Industries
Reviews
19 reviews3 months ago
Misleading Agency!
Dear Casadobe Properties Management, I am writing to formally lodge a complaint regarding the handling of our rental application for the Haazendal Complex, as well as the associated application fee and credit check conducted by your office. After viewing the property, I contacted Danjel to request an application form, which was completed and returned with all required documentation after 16h00 on Monday. On Tuesday morning, I followed up telephonically and was informed by Danjel that there were already three approved applications. I was further told that only three units were available at the complex. Given this information, it is unclear and concerning why our application process was allowed to proceed at all. If all available units were already approved for, it would have been reasonable and transparent to inform us immediately that no further applications were being considered. Instead, later that same afternoon, we received an email stating that all units had been taken. Notably, the email indicated that our application form was not attached, despite the fact that we have verified in our sent correspondence that it was indeed attached and successfully sent. Furthermore, a credit check was conducted on my partner via TPN. This raises serious concerns, as credit checks have potential implications for a person’s credit record. It is unacceptable for a credit check to be performed if, by your own admission, all units had already been allocated and there was no realistic prospect of our application being considered. The R125 application fee was paid in good faith with the expectation of a fair and transparent application process. Proceeding with applications, fees, and credit checks when no units are available is misleading and deeply disappointing. Unfortunately, after reviewing multiple complaints on HelloPeter, it appears that this is not an isolated incident but a recurring issue involving Casadobe Properties. This experience has been frustrating, exhausting, and financially unfair, particularly for individuals genuinely trying to secure housing. Between poor communication, lack of transparency, and unnecessary credit checks, the process feels exploitative. I am requesting the following: 1. A formal explanation as to why our application was accepted and processed despite no units being available. 2. Clarification on why a credit check was conducted under these circumstances. 3. A refund of the R125 application fee. 4. Confirmation that this complaint has been escalated to management. 5. A written response addressing this matter. This situation is unacceptable, and I trust that Casadobe Properties will take this complaint seriously and respond accordingly. I look forward to your prompt response.
0 replies
5 months ago
Pathetic Service
Pathetic Service & Dishonest Delivery Terms – House & Home We ordered a bed from House & Home on the 25th of November, and the website clearly stated free delivery within a 50km radius. Our delivery distance is 52.6km TOTAL return, yet they want to charge us R650! How is that a reasonable delivery fee for only 2km over the limit? I called to get clarity, and the “supervisor” I spoke to was extremely rude, dismissive and unhelpful. She told me delivery would be done from Brackenfell, not N1 City (where we actually made the purchase and which is much closer). When I asked why, I got no proper explanation—just attitude. She also said we could collect from N1 City free of charge, which makes absolutely NO sense if they are insisting delivery must come from further away. It feels like a deliberate tactic just to force extra charges. To make things worse, there has been zero communication or updates regarding our order. They happily take your money and then go silent. This is completely unacceptable. Terrible service, rude call centre staff, and misleading delivery terms. I am honestly fed up and extremely disappointed. I would NOT recommend House & Home to anyone.
0 replies
5 months ago
MTN Columbine Square Terrible Service
If I could give zero stars, I would! Every single time I go to MTN Columbine Square, I’m met with the most nonchalant, “I don’t care” kind of service. We went into the store on Saturday, 1 November 2025, and were already waiting outside at 9:00 AM—the store’s official opening time. They only opened about two minutes later, and even then, no one was ready to assist. The gentleman behind the counter said he wasn’t logged into the system yet, and the two ladies at the desks didn’t even bother offering to help—one was even vaping inside the store. By 9:15 AM, we gave up and went to Clicks, only to return later hoping someone would finally be ready to help. My partner then asked the same lady (the one vaping) to assist us. She eventually did. We were there to pay our account, and after confirming the amount due about three times, we made payment right then and there. Now, on 7 November, our lines have been suspended for “outstanding payment.” Seriously? After we paid in-store? This is beyond frustrating. The lack of professionalism, accountability, and basic customer service at this branch is shocking. MTN Columbine Square, do better!
0 replies
10 months ago
Urgent Complaint - Horrible Service
Dear PnP ASAP Team, I am writing to express my extreme frustration and disappointment with the service I received today regarding my order. I waited over three hours for my delivery, during which time I had to call your call centre three times. Each time, I was told that the store could not be reached and that the matter had been escalated – yet nothing was resolved. Eventually, when my order did arrive, it was horribly late, badly packed, and to make matters worse, the driver had gone to the wrong address. When he eventually got to me, he was rude and visibly annoyed due to his own delay. This experience has left me completely fed up with the new PnP ASAP app and the consistently poor service I’ve been receiving lately. I am a paying customer and expect better than this level of disorganisation and disregard. I would like someone to take accountability for this incident and have my order either fully refunded or compensated with a voucher that I can use online or in-store. This level of service is unacceptable, and I sincerely hope this is taken seriously. I look forward to your prompt response and resolution.
1 reply
12 months ago
Horrible Service
The staff at Southgate Mall are extremely unhelpful, very rude and unbothered. Worst experience!
58 replies
14 months ago
Terrible Service
I purchased 2 pairs of sneakers in December. These were in the men's section, but they were so small like kids shoes! I had to have them returned and boooooy! What a process, it's also so hard to get hold of the customer service line. The sneakers had a massive sale on and now New Balance refuses to send me bigger sizes and instead will refund my purchase as they say they don't do swaps with online purchases! Problem.is, the sneakers have now gone back up to the normal price. Is this my fault? How do.i break my boys hearts and tell them I can no longer afford the sneakers? I need that sale price added. I need something done. I have always thought of NB as an excellent brand but I am so so dissappear. I need this fixed. (Order #NBZA080246)
0 replies
26 months ago
Horrible Experience
I have a pending claim that's just over a week now and I am having no joy! Nothing is being done. It's for an attempted theft and damage done to my car. I keep being asked for different documents, why am I not told a at once what is needed. Also, my car was towed and I'm left without transport which I need for work and all I keep hearing is "We're waiting for a quote from the panel beater" how long does this take? I am also being charged a penalty because my case wasn't opened within 24 hours. How was I supposed to get around to open the claim because the police station in my area refused to help me, I had to go to the one where the incident happened which is over 25km away! I just think this service is absolutely ridiculous and highly frustrating. I need all this sorted before this week ends!!!
58 replies
28 months ago
Not happy
Cocoa cola should really have a look at stores selling their brands. We bought coke at our local store(Melrose Store - Rivonia - 353 Rivonia Boulevard, Edenburg) they sold us a coke that expired 31 December, 2023 - it was not properly sealed and tasted like cola flavored juice mixed with water. It was completely flat! And after just a sip myself and my colleague threw up.
0 replies
28 months ago
Most pathetic service
If I could give no stars I would. I gave an ongoing complaint since June 2023! Every single time we purchase absolutely anything from Steers Columbine Drive-Thru it is horrible and the staff is EXTREMELY rude. I keep getting a call from the head office or customer care asking if the store has called me to resolve the issue but nothing is done. Is this how you treat your customers?? You just don't care as long as you make your money. It's 2024. I am trying to have a complaint resolves since June 2023. No way steers!!!!
0 replies
32 months ago
Bad Bad
Steers Columbine Drive Thru is by far the worst!!! I cannot explain how bad the service is there. I complained in July and nothing was done, complained again last week and nothing was done. This is very concerning.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (15.789473684210526%)
1 Star
16 (84.21052631578948%)