Coca-Cola South Africa
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Coca-Cola South Africa is facing widespread frustration from both consumers and trade partners. Complaints centre on flat carbonation, suspected expired stock, foreign objects in bottles, ignored complaints, unresponsive sales representatives, pricing discrepancies between marked and till prices, fridge service failures, and unresolved vehicle accident claims. A small minority of brand-loyal voices express affection for the product, but negative experiences dominate the recent feedback landscape.
Replied to 100% of negative reviews
Reply time on negative reviews: 20h 21m
TrustIndex
3.1
Ranking
#22
in Consumer Goods
Reply Time
19h 54m
NPS Score
-32
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 20h 21m
Sep '25 - Aug '26
Based on recent customer reviews, Coca-Cola South Africa is facing widespread frustration from both consumers and trade partners. Complaints centre on flat carbonation, suspected expired stock, foreign objects in bottles, ignored complaints, unresponsive sales representatives, pricing discrepancies between marked and till prices, fridge service failures, and unresolved vehicle accident claims. A small minority of brand-loyal voices express affection for the product, but negative experiences dominate the recent feedback landscape.
Coca-Cola South Africa has a TrustIndex of 3.1 out of 10 on Hellopeter, based on 49 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 20 hours 21 min. Hellopeter has tracked Coca-Cola South Africa across 942 total reviews.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2017
No service at all, dont even try to answer a customer.
1 reviews | Active since Sept 2017
No service at all, dont even try to answer a customer.
1 reviews | Active since Aug 2016
I usually do my shopping at Sabers Wholesalers as our family has been dealing with them since the 90s. Since last year July, traditional outlets who were forever stocking these products were cut supply and I was unable to get my favourite 300ml Glass bottle until now when I went to another outlet and they are receiving stocks for a while...like how??? And the price is gone to almost double from January to now, its like who does the planning in this company that they hyperinflate a consumable beverage product to like 80% of its price??? Nonetheless, I am living nearby this store and I must drive far away and with the petrol price, its not worth it. When confronted and conversed with the store, firstly, the merchandiser who used to always help me and was helpful, they mentioned that your company took him away and relocated him to another outlet as I do shop at that place too and they have other merchandisers there, so why??? Furthermore, I was looking for 2 Litre Spar-Letta products but they had the 2.25 Litre only which doesn't fit in my fridge so I never bought it. They also told me that these 2 Litre codes along with the flavours & Coke Zero on my favourite 300ml Glass Bottles codes are blocked from a regional manager named Gesh Nayager. I think this is madness and an unfair business practice which is resulting in this hellopeter comment. This manager needs to stop conducting unfair business practices and unhealthy monopoly market competition not to forget that I want my products that I work hard for my money and to find it in the store that I want to purchase from without interferences from managers of these sorts.
1 reviews | Active since Aug 2016
I usually do my shopping at Sabers Wholesalers as our family has been dealing with them since the 90s. Since last year July, traditional outlets who were forever stocking these products were cut supply and I was unable to get my favourite 300ml Glass bottle until now when I went to another outlet and they are receiving stocks for a while...like how??? And the price is gone to almost double from January to now, its like who does the planning in this company that they hyperinflate a consumable beverage product to like 80% of its price??? Nonetheless, I am living nearby this store and I must drive far away and with the petrol price, its not worth it. When confronted and conversed with the store, firstly, the merchandiser who used to always help me and was helpful, they mentioned that your company took him away and relocated him to another outlet as I do shop at that place too and they have other merchandisers there, so why??? Furthermore, I was looking for 2 Litre Spar-Letta products but they had the 2.25 Litre only which doesn't fit in my fridge so I never bought it. They also told me that these 2 Litre codes along with the flavours & Coke Zero on my favourite 300ml Glass Bottles codes are blocked from a regional manager named Gesh Nayager. I think this is madness and an unfair business practice which is resulting in this hellopeter comment. This manager needs to stop conducting unfair business practices and unhealthy monopoly market competition not to forget that I want my products that I work hard for my money and to find it in the store that I want to purchase from without interferences from managers of these sorts.
1 reviews | Active since May 2026
Firstly I buy those 2litre returnable bottels for a long time now lately its up to **** every bottle you open smells like soap even the coke taste horrible like soap im very dissapointed in coca cola these **** will make a person sick your standards is up to **** lately I will rather buy something else im now fed up
1 reviews | Active since May 2026
Firstly I buy those 2litre returnable bottels for a long time now lately its up to **** every bottle you open smells like soap even the coke taste horrible like soap im very dissapointed in coca cola these **** will make a person sick your standards is up to **** lately I will rather buy something else im now fed up
1 reviews | Active since Oct 2024
On the 27th of March 2026 I wrote a review about a 1.25 bottle coke that had weird things in it ,they called and sent their rep to take the contents to be tested they said it will take them 14 days on the 4th of April 2026 they said it was day 4 so day 14 was suppose to be the 24th of April,on the 28th I asked the rep how far he said they are still busy will get back to me and on the 4th of May 2026 I asked the rep again he said they will contact me till today I'm still waiting I don't know whether I consumed a slow poison or what since consuming that coke I'm not well and they are not communicating with me it's always me whose using my money to contact them coke is not taking me seriously and it's a big company very disappointed
1 reviews | Active since Oct 2024
On the 27th of March 2026 I wrote a review about a 1.25 bottle coke that had weird things in it ,they called and sent their rep to take the contents to be tested they said it will take them 14 days on the 4th of April 2026 they said it was day 4 so day 14 was suppose to be the 24th of April,on the 28th I asked the rep how far he said they are still busy will get back to me and on the 4th of May 2026 I asked the rep again he said they will contact me till today I'm still waiting I don't know whether I consumed a slow poison or what since consuming that coke I'm not well and they are not communicating with me it's always me whose using my money to contact them coke is not taking me seriously and it's a big company very disappointed
1 reviews | Active since Jun 2019
Everytime i complaint to Cocacola about this company that paints coca cola on my wallThey dont respond.The Media Krate doesnt want to pay me for using my wall to paint coca cola advert.I think they dont take people seriously.
1 reviews | Active since Jun 2019
Everytime i complaint to Cocacola about this company that paints coca cola on my wallThey dont respond.The Media Krate doesnt want to pay me for using my wall to paint coca cola advert.I think they dont take people seriously.
1 reviews | Active since Sept 2025
COCA COLA ZERO 2.25L , SPARLETTA LEMON , GRANDILLA CAUSED SEVERE SORE THROAT. DID FOLLOW UP WITH COCA COLA GAVE EXPIRY DATES NO FEEDBACK WHAT SO EVER COOL DRINK CAUSED SORE THROAT IS IT POSSIBLY EXPIRED? WILL NEVER BUY COCA COLA PRODUCTS AGAIN, THEY DON'T VALUE CUSTOMERS AT ALL. PLEASE BEWARE PEOPLE YOU WILL END UP WITH SEVERE SORE THROAT AFTER 2 GLASS! 🙄
1 reviews | Active since Sept 2025
COCA COLA ZERO 2.25L , SPARLETTA LEMON , GRANDILLA CAUSED SEVERE SORE THROAT. DID FOLLOW UP WITH COCA COLA GAVE EXPIRY DATES NO FEEDBACK WHAT SO EVER COOL DRINK CAUSED SORE THROAT IS IT POSSIBLY EXPIRED? WILL NEVER BUY COCA COLA PRODUCTS AGAIN, THEY DON'T VALUE CUSTOMERS AT ALL. PLEASE BEWARE PEOPLE YOU WILL END UP WITH SEVERE SORE THROAT AFTER 2 GLASS! 🙄
