****MERS!!!!!!!

The same thing has happened to me whereby I placed an order in July and was promised in November that it would be shipped. It's now the middle of December and iv been promised a waybill number for the last 2 weeks. You can't phone them, whatsapps go unanswered and emails keep bouncing back. Can they be investigated?? Who else are they doing this to??? Catching poor brides!