pathetic service

Terrible customer service received here even after sending several communications and making contact with the store they still went ahead and sold my cellphone,I needed some urgent cash and went there and left my phone in exchange i went to the store 1st time and did contract extend , but due to some work travelling i had to leave town for a few months as i was in the same town due to work only i sent an email to them to advise that i am far away cant make it to the store to extend can they assist give me an account number i can use i even reached out to their whatsapp chanel asking for the account number i can just transfer money on as i was not available to no luck and no assistance was told via whatsapp to send someone and did say i got no one to send I sent them another 3rd email thats when they responded and called me back and told me my phone is being sold i asked them again please send an account as i dont want to sell it i need it back when i come back still no one assisted i was then called by a lady called julia i gues she is the manager and she told me they made a mistake they sold my phone and the phone that they had in store was not mine but i can send money she will send me account details and they will keep the phone for me ,but have been asking for that same account way back and now they want to give me a phone that is not mine ,how? the sold my phone when all communications had been sent out via all their chanels