Dissapointed and robbed

I am dismayed at the service I have received from this casino. To date I still await a response on my deposit query I logged 4 days ago. The casino claims to wait for a response from my bank and when I contacted my bank they know nothing of this . I did a deposit on the 20st January 2021 of R200 and it was successfully credited to my casino account ,but than i did another deposit of R200 like 32 minutes after that for the same amount but my account was not credited. When I sent the 2 proof of payments I realised that the one I did effective date was for the 21st January, so I initially thought it will probably update the next day but it didn't. I feel cheated because I have been a loyal player and this is my money I am talking about. To date I requested management to contact me but no one has. I find it ridiculous, and frustrating having to deal with this casino. I have decided to review it on every social media and to inform my friends and family who are active players on this casino.