No service from James Ralph / Casio SA

James Ralph / Casio SA is pathetic and offers no customer service. After years of using Casio products, I will never buy another device from Casio.

I own a Celviano AP-450 Electronic Piano. This device is a serious instrument and cost a lot of money, so you would expect it to last a lifetime. After a few years of being very carefully looked after, never abused, and played at most a few times a month, three of the keys have started making strange electronic noises when held in. Noise appears both through the speakers and headphones. It only appears on the Grand Piano settings, and is sustained as long as held in. Searching online reveals many others with similar problems.

I've e-mailed, I've called, I've Tweeted, I've Facebooked. I've tried talking to Casio Japan and Casio International. There is absolutely NO customer service. None. And there is nowhere to service these instruments and no one to give advice. If you spend a lot of money, rest assured, James Ralph - the sole distributor of Casio products in this country and where you get referred by everyone - now has it and will not provide you with any customer service. We have had 0 call backs, no response to e-mails, and have been given no phone number where anyone actually answers. It is absolutely disgusting. We are now forced to sell the instrument for much less than it's worth because it's impossible to get fixed or serviced by Casio.

Think twice about buying any Casio products, especially in South Africa, and run far far away when you hear the name James Ralph as it's synonymous with a complete lack of empathy, respect, or service.