KV
Kobus V
Active since Mar 2009
38
Reviews
0
Industries
Reviews
38 reviews17 months ago
Refuse to close accounts in order to *********ly deduct fees
Nedbank refuses to close bank accounts, instead allowing it to accrue fees which they then try to force you to pay. I moved to a different country in 2022 and have been trying ever since to close my account with Nedbank. They are dishonest and try to ****** fees from you even though the account was marked DORMANT ages ago from no transactions, and have been notified multiple times that the account should be closed. This ********* practice should be *******. Closing a bank account should be as easy as opening one and should be able to be concluded online in the app.
0 replies
46 months ago
Please help me help you change my tax number
You guys have absolutely shocking customer service, and I'm not even here to complain about your terrible app, your long waiting times for claims, or ignored e-mails. I'm here to complain about the fact that I notified Bonitas nearly a year ago that my tax number had changed and asked that it be updated on your system so that my tax certificates and e-filing would be correct. This was not done. On complaining about this, Thabo Maluleka responded to me to tell me that I had already been sent a tax certificate. Thanks Captain Obvious, who did not read my query AT ALL. Can someone please help me change the number on your system, and re-issue the certificate as well as re-submit whatever it is you submit to SARS with the correct tax number so it'll pull through to my e-filing? Thanks.
268 replies
46 months ago
Please help me help you change my tax number
I'm having absolutely no luck dealing with Nedbank to rectify my tax number. My tax number changed ages ago, and I notified Nedbank in writing about this. The response was that I need to deal with my branch as I can't be assisted at the customer service level. I got into contact with my personal banker at my local Nedbank branch who advised me that they can't change that information at the branch level and that I need to dial customer services. I found an e-mail address that seems to be related to tax matters somehow (FATCACRSQuerySupport) and sent an annoyed mail there asking for help, but I only got an automated response back and no further feedback. Could someone at Nedbank please assist me to update the tax reference number you have for me to the correct tax reference number, and re-issue my tax certificate? This is going to cause issues for me on my tax return, AS I TOLD NEDBANK IT WOULD IN WRITING, and I quote " I hereby inform you on record that Nedbank is wilfully choosing to have the incorrect tax number on its system, that this tax number has been deactivated, that I have provided the correct tax number to you, and that your system now has an incorrect deactivated tax number on it that will be rejected by SARS going forward... Should the matter come up in future I will refer Nedbank to this email" to which Nokukhanya Shange replied to go to my nearest branch.
0 replies
47 months ago
No service from James Ralph / Casio SA
James Ralph / Casio SA is pathetic and offers no customer service. After years of using Casio products, I will never buy another device from Casio. I own a Celviano AP-450 Electronic Piano. This device is a serious instrument and cost a lot of money, so you would expect it to last a lifetime. After a few years of being very carefully looked after, never abused, and played at most a few times a month, three of the keys have started making strange electronic noises when held in. Noise appears both through the speakers and headphones. It only appears on the Grand Piano settings, and is sustained as long as held in. Searching online reveals many others with similar problems. I've e-mailed, I've called, I've Tweeted, I've Facebooked. I've tried talking to Casio Japan and Casio International. There is absolutely NO customer service. None. And there is nowhere to service these instruments and no one to give advice. If you spend a lot of money, rest assured, James Ralph - the sole distributor of Casio products in this country and where you get referred by everyone - now has it and will not provide you with any customer service. We have had 0 call backs, no response to e-mails, and have been given no phone number where anyone actually answers. It is absolutely disgusting. We are now forced to sell the instrument for much less than it's worth because it's impossible to get fixed or serviced by Casio. Think twice about buying any Casio products, especially in South Africa, and run far far away when you hear the name James Ralph as it's synonymous with a complete lack of empathy, respect, or service.
0 replies
55 months ago
MedGap is a pain to deal with
I'm honestly not sure how one is supposed to claim using Guardrisk's MedGap since they mostly ignore you. I submitted a MedGap claim on 13 September 2021. This was for a pre-approved hospital admission where the medical aid require a co-payment. This was not covered automatically as was expected, and we ended up having to pay cash at the hospital. On 22 September 2021 I asked for feedback. I was requested to submit proof of bank account, which I did. Nothing happened. I have since again asked for feedback and received no reply. It is now 5 October 2021, which means next week it will be a week since I submitted the claim. I pay you guys a premium every month for a service, so why is your customer service so bad and unfriendly and your claims process so cumbersome and non-transparent? This is the first time I've had to deal with your company since joining in 2019. But if this is the service level, then what is the point?
53 replies
56 months ago
SA's worst online store
Without a doubt South Africa's worst online store. Frankly they have no business being in business. I placed an order on 24 August with an estimated delivery of 10 September. Received a delay e-mail on the 9th of September saying order will now be delivered 14 September. Order finally shipped on the 15th of September according to their website, however their website provides no way to track the courier and it never arrived. It doesn't even say who the courier is. Their last mail to me stated that they have a new courier partner that doesn't offer tracking. It is now 22 September, and still no sign of my order, no way to track it, no response to e-mail, and call centre just says to "wait until tomorrow". Since placing the order on 24 August I've placed no less than 3 orders with Takealot, all arrived earlier than expected, all could be tracked online, and all came with an SMS the day before and again on the day of the delivery to remind me it would be coming. They didn't move to "history" before being delivered. I order most of my stuff online, and have over the years ordered from just about every other online store big and small. I've also ordered from Amazon numerous times. the experience with Loot is by far the worst of any store. On top of this their website is outdated and pretty much the same as it was when it opened, their search functionality is terrible, and their customer service non existent. I'm genuinely confused by the fact that they're still open. How? I certainly wouldn't order from them again, saving R30 on a book simply isn't worth it if you're going to spend that money trying to figure out where your package is for the next month. What's more, it was for a birthday present, and the birthday date has since come and gone. Nee dankie.
0 replies
61 months ago
Accounts still not closed more than a year after sequestration
The sheer incompetence at FNB is breathtaking. I was declared insolvent and sequestrated by the High Court more than a year ago. Similarly my business was liquidated and closed. I've complained on Hello Peter about this twice, I've spent valuable minutes on the phone, I've sent dozens of e-mails, post, I've sent the documents through multiple times to ALL your public addresses, at one point virtually daily. Yet you still harass me with invoices, statements, and calls and still haven't closed the accounts. All my creditors except FNB have claimed their stake from the insolvent estate and moved on. PLEASE CLOSE THE ACCOUNTS AND CONTACT THE ATTORNEYS AND CURATORS AS I'VE TOLD YOU A MILLION TIMES. Thank you.
53 replies
64 months ago
Unable to cancel subscription
Just another dysfunctional company with non-existent customer service. Like so many others, I've tried unsubscribing using the instructions on the website and sent them multiple e-mails and am still to get a response. I've contacted their partner, PayFast, directly with no results. They simply tell you to contact Green Gazette again. It leaves you with no option but to flag the deductions with the bank. I don't recommend subscribing to Green Gazette. Someone is making fat money from people giving up on trying to stop the R99 deductions.
0 replies
67 months ago
Yet another terrible PNP Online shopping experience
Ordered online groceries from PNP Herm**** for delivery on 2020/10/03 between 9am and 10am. As with previous attempt, and in spite of PNPs previous generic assurances and "escalation" last time, the groceries did not arrive in the chosen timeslot. We again tried to contact the store in vain. We waited until around 12:15 and then had to leave for other appointments. Driver finally tried to deliver around 13:00 but we were far away and not coming back any time soon. We told him to please take back the goods and immediately refund us. We have not yet received our refund. On top of this, there was NO call whatsoever from the store to apologise or try to remedy the situation. The manager at that PNP is causing your brand harm. Neither PNP Herm****, nor PNP in general has reached out. We spent thousands on PNP deliveries over the past few months, but it is clear that our business and time is not respected by PNP. We are therefore off to shop at Checkers and PNP will not see us again. Please refund us for the order #0025691061, amount R1,076.89 has already been deducted from my card. Please rethink offering services to clients that you can't. Please investigate whether you have competent staff in that store.
106 replies
68 months ago
On-line shopping and delivery service is a joke
Online shopping is a joke. Herm**** Pick 'n Pay delivers, or does not deliver, at any time of day and on any day it pleases. We have had none-stop issues with orders arriving on days we are not home, not arriving at all, or arriving hours after the scheduled timeslot. The newest example of this is order 0025678530, which was supposed to arrive today between 9 and 10. When, by 11 we had seen and heard nothing, I phoned the store. The manager Wayne answered saying that my delivery was supposed to come yesterday evening (which is not even the day I ordered for!) and then told me he would bring it himself in the next 15 minutes. It is now an hour later. Why even have a person select a day and time? The whole point is, I indicated to you when I am available to take delivery! Pick n Pay has now messed up a whole day of careful planning and pre-arranged meetings with its no-show.
53 replies
Review Distribution
5 Star
2 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (18.42105263157895%)
1 Star
29 (76.3157894736842%)