Excellent Customer service from Cassey’s Auto Ford

Buying a new car is a traumatising experience, both for the buyer and his family as they shop around trying to find the best value for money deal with minimum risk and with the expectation of good, honest service. I can in all honesty say that I have experienced an extremely HIGH Level of quality service from Cassey’s Auto Ford in JHB. The sales executive that I had the pleasure of dealing with is Dunford Dumisani and he is definitely living up to the FORD customer service promise. I have purchased over 40 cars in the past 26 years since I got my licence, and never before had I experienced such amazing service. Many dealerships put up fancy slogans on their websites and all over the dealerships walls, but very few live up to them. Cassey’s Auto Ford is totally different and the level of service that I received from them will guarantee that I will buy my next few cars from them. I am based in Durban and saw a vehicle advertised online at this dealership. I was a bit skeptical to buy from JHB as I can’t see what I am going to get but I sent an online query and had Dunford call me back almost immediately. He took the time to understand my needs and went out of his way to structure a deal for me. His DP, William Roberts, offered me the best trade in offer on my car and also gave me there car at a much lower rate than other dealers. Their finance lady, Hester Wilken also went out of her way to ensure that I get finance at the best available rate. She was in constant contact with me every step of the way advising me on the best options and also updating me on my finance application status. It has really been a pleasure dealing with both Dunford and Hester and I am extremely happy with the car that they have sold to me. The service was more than I expected and Me, the client was definitely their top Priority. I would recommend anyone to buy their next new or used vehicle from Dunford at Cassey’s Auto Ford as you can be assured of getting the excellent quality service that they have to offer. Well done to Dunford and to Cassey’s Auto Ford team. I will definitely continue to support your dealership in the future and I will refer many clients to your dealership.