The Worst Spa in Cape Town!!!

"I'm extremely disappointed with Casuarina Wellness Spa. Booked a half-day couples package for my anniversary, but staff incompetence and unprofessionalism ruined the experience. I requested and confirmed my 3 pm booking that was changed to 9 am by the employee. Staff didn't apologize and shifted blame. Reception area was unmanned, and staff discussed my issue in front of me. Multiple attempts to contact the spa for a refund have been ignored. Hyperli advised the merchant (Casuarina Spa) redeemed my voucher, making refund impossible. The lack of accountability and poor service has left a sour taste. Avoid this spa!"