ND
Nuri D
Active since May 2019
4
Reviews
0
Industries
Reviews
4 reviews19 months ago
Impressive Resolution, Amazing Customer Service from Hyperli!!
A huge thank you to Hyperli for their outstanding customer service! After purchasing a voucher for Casuarina Wellness Spa, which turned out to be a nightmare, Hyperli stepped in and saved the day. Their responsive and courteous team promptly addressed my concerns, processed a refund, and showed a genuine commitment to customer satisfaction. Hyperli's integrity and dedication to quality service are truly commendable. I'll continue to use Hyperli with confidence, knowing they've got my back!
0 replies
19 months ago
Worst Spa at Cape Royal Hotel!!
I'm extremely disappointed with Casuarina Wellness Spa at Cape Royale Hotel. Booked a half-day couples package for my anniversary, but staff incompetence and unprofessionalism ruined the experience. I requested and Confirmed 3 pm booking that was changed to 9 am by the employee. Staff didn't apologize and shifted blame. Reception area was unmanned, and staff discussed my issue in front of me. Multiple attempts to contact the spa for a refund have been ignored. Hyperli advised the merchant (Casuarina Spa) redeemed my voucher, making refund impossible. The lack of accountability and poor service has left a sour taste. Avoid this spa!
0 replies
19 months ago
The Worst Spa in Cape Town!!! AVOID!!
I'm extremely disappointed with Casuarina Wellness Spa. Booked a half-day couples package for my anniversary, but staff incompetence and unprofessionalism ruined the experience. I requested and Confirmed 3 pm booking that was changed to 9 am by the employee. Staff didn't apologize and shifted blame. Reception area was unmanned, and staff discussed my issue in front of me. Multiple attempts to contact the spa for a refund have been ignored. Hyperli advised the merchant (Casuarina Spa) redeemed my voucher, making refund impossible. The lack of accountability and poor service has left a sour taste. Avoid this spa!
0 replies
19 months ago
The Worst Spa in Cape Town!!!
"I'm extremely disappointed with Casuarina Wellness Spa. Booked a half-day couples package for my anniversary, but staff incompetence and unprofessionalism ruined the experience. I requested and confirmed my 3 pm booking that was changed to 9 am by the employee. Staff didn't apologize and shifted blame. Reception area was unmanned, and staff discussed my issue in front of me. Multiple attempts to contact the spa for a refund have been ignored. Hyperli advised the merchant (Casuarina Spa) redeemed my voucher, making refund impossible. The lack of accountability and poor service has left a sour taste. Avoid this spa!"
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)