TC
The Cape Royale Luxury Hotel
Unclaimed Business
TC
The Cape Royale Luxury Hotel
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About The Cape Royale Luxury Hotel
The Cape Royale Luxury Hotel has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked The Cape Royale Luxury Hotel across 16 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceES
Evenchia S
1 reviews | Active since Jan 2020
26 Nov 2025, 07:30
#blackfriday UNPROFESSIONAL TREATMENT AND SERVICE AT 1STAR CAPE ROYALE LUXURY HOTEL
#BLACKFRIDAY This has been the most unproffesional service that I have ever experienced from a place that's supposed to be a 5* hotel, it was more a 1*. Bought an exclusive luxury couples spa package for the value of R2400 on Wikideals. I will NEVER EVER recommend this place to anyone!!!! What was supposed to be the most relaxing experience was quite the opposite where I had to do most the things myself like doing the body scrub myself etc. etc. The unprofessionalism of this place and its staff is an absolute disgrace to say the least. They could not even conduct themself professionally on the telephone. I cannot help to wonder if the owner is even in the country and if he/she is aware of the stuff going on there. The towels they use was not even clean. I was so grossed out by this experience, in my life NEVER AGAIN!!!
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Evenchia S
1 reviews | Active since Jan 2020
26 Nov 2025, 07:30
#blackfriday UNPROFESSIONAL TREATMENT AND SERVICE AT 1STAR CAPE ROYALE LUXURY HOTEL
#BLACKFRIDAY This has been the most unproffesional service that I have ever experienced from a place that's supposed to be a 5* hotel, it was more a 1*. Bought an exclusive luxury couples spa package for the value of R2400 on Wikideals. I will NEVER EVER recommend this place to anyone!!!! What was supposed to be the most relaxing experience was quite the opposite where I had to do most the things myself like doing the body scrub myself etc. etc. The unprofessionalism of this place and its staff is an absolute disgrace to say the least. They could not even conduct themself professionally on the telephone. I cannot help to wonder if the owner is even in the country and if he/she is aware of the stuff going on there. The towels they use was not even clean. I was so grossed out by this experience, in my life NEVER AGAIN!!!
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natasha J
1 reviews | Active since Jan 2020
22 Sept 2025, 08:02
Very Dissapointed
Good day I made a booking for myself and my daughter for her 8th birthday at the Cape Royal for a beautiful Spa day . I called the hotel before the time to confirm the boofing in wich they confirmed availability for Saturday the 20th September @ 12 in the afternoon. I made my online payment and on arrival at the Cape Roayal on Saturday , I was told that someone was supposed to call me and advise me that they were closed. Imgine my disappointed. I had to uber to get there and paid R180 back and forth. I was not allowed in and there was no manager or reception to speak to . I was then left standing outside on the pavement and tried calling Wikideals , or the Cape Royal recevations to get clarity on this matter. I was so humiliated and disgusted by this experience. I could not get through to the Wikideals contact number and calling the Cape royal I only got through to someone who did not have answers for me. The main contact number did not even ring. Was I being ****med ???? you should be ashamed. Please can someone contact me as I don’t want to take this any further then necessary. Please see my attached reservation email Natasha @ 0717916656
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natasha J
1 reviews | Active since Jan 2020
22 Sept 2025, 08:02
Very Dissapointed
Good day I made a booking for myself and my daughter for her 8th birthday at the Cape Royal for a beautiful Spa day . I called the hotel before the time to confirm the boofing in wich they confirmed availability for Saturday the 20th September @ 12 in the afternoon. I made my online payment and on arrival at the Cape Roayal on Saturday , I was told that someone was supposed to call me and advise me that they were closed. Imgine my disappointed. I had to uber to get there and paid R180 back and forth. I was not allowed in and there was no manager or reception to speak to . I was then left standing outside on the pavement and tried calling Wikideals , or the Cape Royal recevations to get clarity on this matter. I was so humiliated and disgusted by this experience. I could not get through to the Wikideals contact number and calling the Cape royal I only got through to someone who did not have answers for me. The main contact number did not even ring. Was I being ****med ???? you should be ashamed. Please can someone contact me as I don’t want to take this any further then necessary. Please see my attached reservation email Natasha @ 0717916656
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Nuri D
1 reviews | Active since Jan 2020
18 Sept 2024, 08:23
Worst Spa at Cape Royal Hotel!!
I'm extremely disappointed with Casuarina Wellness Spa at Cape Royale Hotel. Booked a half-day couples package for my anniversary, but staff incompetence and unprofessionalism ruined the experience. I requested and Confirmed 3 pm booking that was changed to 9 am by the employee. Staff didn't apologize and shifted blame. Reception area was unmanned, and staff discussed my issue in front of me. Multiple attempts to contact the spa for a refund have been ignored. Hyperli advised the merchant (Casuarina Spa) redeemed my voucher, making refund impossible. The lack of accountability and poor service has left a sour taste. Avoid this spa!
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Nuri D
1 reviews | Active since Jan 2020
18 Sept 2024, 08:23
Worst Spa at Cape Royal Hotel!!
I'm extremely disappointed with Casuarina Wellness Spa at Cape Royale Hotel. Booked a half-day couples package for my anniversary, but staff incompetence and unprofessionalism ruined the experience. I requested and Confirmed 3 pm booking that was changed to 9 am by the employee. Staff didn't apologize and shifted blame. Reception area was unmanned, and staff discussed my issue in front of me. Multiple attempts to contact the spa for a refund have been ignored. Hyperli advised the merchant (Casuarina Spa) redeemed my voucher, making refund impossible. The lack of accountability and poor service has left a sour taste. Avoid this spa!
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Dennis D
1 reviews | Active since Jan 2020
22 Jun 2024, 21:17
Ted flag don’t book at Cape Royale Luxury Suites with Terry Jabaar the managing agent!
Shocking experience and shocking service by the host or representative Terry Jabaar owner of Stay in luxury. I was called names and told what a bad person I am just because I dare question why we had to wait so long for service/our room. I did message her an hour before our arrival to have our room ready, as we had a terrible long wait the previous time too. The security may not give a room out until her majesty Terry Jabaar gives the go ahead! We could not get hold of her for a very long time, neither ourselves nor the security who tried to book us in! Eventually when she answered her phone she was highly irritated and was sitting in a very noisy place, sounded like a bar type of joint! Her sudden excuse was we did not send through our ID’s therefor she cannot help us. The procedure on booking.com is you book, and on arrival you produce your ID. She quickly turned it into a specious argument but quickly realizing that we telephoned the SAPS. After informing the SAP our dramatic situation, the security explained, the SAP telephoned her several times and eventually she answered her phone. The Police explained to her she had to honour the agreement of booking.com. Nevertheless she played cat and mouse with the cops, and tried all the tricks in the book, as she was adamant that we will not stay! Our booking was paid for to booking.com Our booking specifically and explicitly said no further action required we were all good to go. Then to top it all, the phone number of Cape Royale Luxury Apartments on the booking.com and Agoda site belongs to someone who worked there in 2019! Then suddenly she made out as if my ID was a problem, which it wasn’t! I have already handed my ID on arrival to the security. Eventually, we could not deal with this person any longer, I demanded my money back, got the SAP involved again, only for her to have a go at the cops too on the phone. The Policeman explained to her that they took my money, and did not honour the booking which in turn means you need to give the customers money back! My poor son’s Birthday was spoilt instantly, dinner and everything cancelled. I’ve been in the service industry all my life, and this one takes the cake for first lying to me, and secondly not honouring the booking just because she was upset with me for questioning her. It’s a week down the line, and I’m still waiting for my refund after she promised it will be refunded. So right now, she is responsible for *****ing my money, as our booking was not honoured, and our funds not returned! What an arrogant obnoxious narcissistic self-centred bully she is! What ever you do, don’t book at any of HER establishments she runs on behalf of owners and especially her business. Refer to horrific reviews on TripAdvisor and Google reviews!
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Dennis D
1 reviews | Active since Jan 2020
22 Jun 2024, 21:17
Ted flag don’t book at Cape Royale Luxury Suites with Terry Jabaar the managing agent!
Shocking experience and shocking service by the host or representative Terry Jabaar owner of Stay in luxury. I was called names and told what a bad person I am just because I dare question why we had to wait so long for service/our room. I did message her an hour before our arrival to have our room ready, as we had a terrible long wait the previous time too. The security may not give a room out until her majesty Terry Jabaar gives the go ahead! We could not get hold of her for a very long time, neither ourselves nor the security who tried to book us in! Eventually when she answered her phone she was highly irritated and was sitting in a very noisy place, sounded like a bar type of joint! Her sudden excuse was we did not send through our ID’s therefor she cannot help us. The procedure on booking.com is you book, and on arrival you produce your ID. She quickly turned it into a specious argument but quickly realizing that we telephoned the SAPS. After informing the SAP our dramatic situation, the security explained, the SAP telephoned her several times and eventually she answered her phone. The Police explained to her she had to honour the agreement of booking.com. Nevertheless she played cat and mouse with the cops, and tried all the tricks in the book, as she was adamant that we will not stay! Our booking was paid for to booking.com Our booking specifically and explicitly said no further action required we were all good to go. Then to top it all, the phone number of Cape Royale Luxury Apartments on the booking.com and Agoda site belongs to someone who worked there in 2019! Then suddenly she made out as if my ID was a problem, which it wasn’t! I have already handed my ID on arrival to the security. Eventually, we could not deal with this person any longer, I demanded my money back, got the SAP involved again, only for her to have a go at the cops too on the phone. The Policeman explained to her that they took my money, and did not honour the booking which in turn means you need to give the customers money back! My poor son’s Birthday was spoilt instantly, dinner and everything cancelled. I’ve been in the service industry all my life, and this one takes the cake for first lying to me, and secondly not honouring the booking just because she was upset with me for questioning her. It’s a week down the line, and I’m still waiting for my refund after she promised it will be refunded. So right now, she is responsible for *****ing my money, as our booking was not honoured, and our funds not returned! What an arrogant obnoxious narcissistic self-centred bully she is! What ever you do, don’t book at any of HER establishments she runs on behalf of owners and especially her business. Refer to horrific reviews on TripAdvisor and Google reviews!
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Elsie F
1 reviews | Active since Jan 2020
16 Mar 2024, 15:07
Unacceptable Cape Royale Hotel
Cape Royale Hotel. What a nightmare experience Firstly, we were shocked at the poor reception, had to wait 30 + min for a cleaner to take us to your room. When we got to our room, the aircon panels were broken out of the wall. The bed lights were broken. The kitchen chair was broken. The TV did not work. The furniture was torn. The carpet was filthy. The kitchen door cupboard was broken. The bed linen was creased, and it was wet!!! We asked for a better cleaner room but were told they are fully booked and we must cancel our booking. So we did and we left! This is NOT a 5-star hotel. We paid R4450 per night for this. They ignore all our emails and calls to demand a refund. Unacceptable
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Elsie F
1 reviews | Active since Jan 2020
16 Mar 2024, 15:07
Unacceptable Cape Royale Hotel
Cape Royale Hotel. What a nightmare experience Firstly, we were shocked at the poor reception, had to wait 30 + min for a cleaner to take us to your room. When we got to our room, the aircon panels were broken out of the wall. The bed lights were broken. The kitchen chair was broken. The TV did not work. The furniture was torn. The carpet was filthy. The kitchen door cupboard was broken. The bed linen was creased, and it was wet!!! We asked for a better cleaner room but were told they are fully booked and we must cancel our booking. So we did and we left! This is NOT a 5-star hotel. We paid R4450 per night for this. They ignore all our emails and calls to demand a refund. Unacceptable
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Sive
1 reviews | Active since Jan 2020
23 Nov 2023, 07:34
Never purchase any Spa Massage Voucher from these Suppliers: CAPE Royale HOTEL Casuarina Spa @ Cape Royale Luxury Hotel Casuarina Spa VandA Waterfront Casuarina Wellness Centre,Commodore Hotel VandA Waterfront Casuarina Wellness Centres, Cape Royal Luxur
Never purchase any Spa Massage Voucher from these Suppliers: CAPE Royale HOTEL Casuarina Spa @ Cape Royale Luxury Hotel Casuarina Spa VandA Waterfront Casuarina Wellness Centre,Commodore Hotel VandA Waterfront Casuarina Wellness Centres, Cape Royal Luxury Hotel, Green Point in Cape Town, I bought one voucher and they claim that it has been redeemed. Thank me later.
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Sive
1 reviews | Active since Jan 2020
23 Nov 2023, 07:34
Never purchase any Spa Massage Voucher from these Suppliers: CAPE Royale HOTEL Casuarina Spa @ Cape Royale Luxury Hotel Casuarina Spa VandA Waterfront Casuarina Wellness Centre,Commodore Hotel VandA Waterfront Casuarina Wellness Centres, Cape Royal Luxur
Never purchase any Spa Massage Voucher from these Suppliers: CAPE Royale HOTEL Casuarina Spa @ Cape Royale Luxury Hotel Casuarina Spa VandA Waterfront Casuarina Wellness Centre,Commodore Hotel VandA Waterfront Casuarina Wellness Centres, Cape Royal Luxury Hotel, Green Point in Cape Town, I bought one voucher and they claim that it has been redeemed. Thank me later.
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Kim S
1 reviews | Active since Jan 2020
31 Jul 2023, 11:46
********* customer practice
I too purchased a spa deal via wiki deals. Bought in December and still to this day have need been able to get through to the spa to book. Called the hotel and they said not my problem. Called wiki deals and they said not my problem - yet both establishments endorse this SPA and noone seems to care that the customer is being **********
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Kim S
1 reviews | Active since Jan 2020
31 Jul 2023, 11:46
********* customer practice
I too purchased a spa deal via wiki deals. Bought in December and still to this day have need been able to get through to the spa to book. Called the hotel and they said not my problem. Called wiki deals and they said not my problem - yet both establishments endorse this SPA and noone seems to care that the customer is being **********
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Zanele X
1 reviews | Active since Jan 2020
20 Apr 2023, 01:37
Worst customer service I have ever encountered
I purchased a wikideal for a spa treatment for 2. I have been trying to get hold of the spa to make a booking with no luck they don’t answer there phone or respond to emails. The 1st booking I made over the phone I was told was not captured on the system on the day I then made second booking and have still not received confirmation of this booking. The voucher is expiry and I still can’t get hold of them to confirm my booking. This is so frustrating.
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Zanele X
1 reviews | Active since Jan 2020
20 Apr 2023, 01:37
Worst customer service I have ever encountered
I purchased a wikideal for a spa treatment for 2. I have been trying to get hold of the spa to make a booking with no luck they don’t answer there phone or respond to emails. The 1st booking I made over the phone I was told was not captured on the system on the day I then made second booking and have still not received confirmation of this booking. The voucher is expiry and I still can’t get hold of them to confirm my booking. This is so frustrating.
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