Order #1283: Catbox Online Horrible

This is not about Catbox Linden it is about my experience after I bought something online.

I decided to buy some stuff for my dog to value of R1 374 online from Catbox and when I logged in it asks for my area so I put in Somerset West assuming it will be done by the Somerset West Branch.

Only to discover when I called them it was not. When I asked can I cancel my online order I was informed they don't know as they don't deal with the online store - I mean how does a franchise offer online services without training all stuff on the basic way clients can go about canceling an order.

They than referred me to the "head Office" who had this very friendly unhelpful person tell me that the online store is closed and there is no one who can assist me until Monday. Again how in 2025 is that a thing?

So after giving the Catbox R1374 of my money I couldn't get anyone who could answer my questions: - When can I expect my order - Can I cancel my order.