GS
Gavin S
Active since Mar 2015
39
Reviews
0
Industries
Reviews
39 reviews6 months ago
Short term Insurance and Swimming Pools
I am not complaining I am just bringing something up that I recently experienced. In April we bought a new house it came with a swimming pool. We informed our insurance about this and that was it no additional questions was asked about the pool. In September, we discovered the pool had a crack; we informed our insurance. They sent a assessor out who observed the pool for a few minutes. We received a call from the on a Saturday informing us the claim was declined we then appealed it and it was declined again. The matter is now with the Ombud. Now what was interesting was the reason for the claim being declined: - Any cause that was not sudden and unforeseen. - The one moment there was no crack and the next there was and yet it is not seen as sudden and unforeseen. So it is very strange this is not cover under it but it seems that is the case. - Gradual deterioration, including rising damp, wear-and-tear, rust, mildew or fading: Now this is interesting because this was seen as Gradual deterioration and not normally can one do something to stop the deterioration, you can paint your house, you can do maintenance to your house. But how do you stop deterioration in a pool? You can't even see the bottom of your pool. So, if you have a pool, I recommend that you contact your short-term insurer to find out how they deal with claims for swimming pools. I think that in the current environment, fewer and fewer homes are built with swimming pools, and so many people with swimming pools might feel comfortable with just paying for repairs. I believe this highlights a gap in the insurance contract, as I don't think pools should be covered in the same manner as homes. It almost feels like you being punished for having the pool.
53 replies
6 months ago
Wesbank Nobank
My complaint is not about the service, but about the manner in which Wesbank chose to communicate with me. My car was financed through Wesbank, and I completed repayment of the car loan in July last year. This morning, out of nowhere, I got this email from Wesbank, and this is what upsets me. As you can see in the email, they recommend that I make a payment to them. And you would think in the world of ****s and *****, a financial institute would at least give you a call to inform you that they will be emailing you and the reason for the email. Wesbank, this is a really reckless manner of communicating with people, as a Financial Service Provider, which means you have a Fiduciary responsibility to your clients, and not communicate in this irresponsible manner. Please do better. Here is the email: From: Wesbank Natis <natis@wesbank.co.za> Date: Fri, Oct 24, 2025 at 9:55 AM Subject: Vehicle registration document To: S> Dear Customer, RE: Finance account number: 85278608365 -FORD FIGO 1.4 TDCI AMBIENTE We are pleased to confirm that your finance agreement with WesBank has been fully settled. Congratulations on reaching this important milestone! As WesBank no longer holds a financial interest in your vehicle, the next essential step is to update the vehicle’s registration details at the authorities. This involves removing WesBank as the registered Titleholder and registering yourself as the new Titleholder. As part of our value-added services, WesBank can assist in facilitating this transfer to ensure a smooth and hassle-free process. To proceed, here’s what we need from you: 1. Payment of R396.40 (including the transfer of ownership and courier fee of your new registration document). Banking details: Account Name: FNB Corporate Bank Type: Current Account Bank Account Number:54549005807 Branch Code: 255005 Reference: (85278608365) Please attach the proof of payment in PDF reflecting the date, Bank and the reference number that was used when making the payment so we can assist. 2. Full Delivery Address for your documents (we do not deliver to post boxes). Finance Account Number: Building/Room: Street: Suburb: City: Postal code: 2 contact numbers: For Individual Accounts: Attach a clear copy of your ID (both sides if using a smart card). For Company Accounts: Attach a copy of the latest company registration documents (Cipro documents). Turnaround Time: 10-14 working days. When submitting your request please take note of the following: Please ensure that all the required info, including attachments are sent in your response to ensure that your request can be actioned. · Change of Titleholder can only be done from WesBank directly to the account holder’s name. · If there are any issues like outstanding fines or expired vehicle registration, there might be delays however we will keep you updated. We would like to take this opportunity to thank you for entrusting WesBank with your finances. Yours in service, Kind regards, NaTIS Department WesBank Website: www.wesbank.co.za Natis@wesbank.co.za WesBank - a division of FirstRand Bank Ltd. An Authorised Financial Services and Registered Credit Provider. NCRCP20. Reg. No. 1929/001225/06. VAT No. 4210102051. For more information regarding the full legal disclaimer pertaining to this email, visit our website or download the WesBank App. The information contained in this email is legally privileged and confidential, and may contain proprietary and/or personal information. It is meant solely for the intended recipient. Access to this email by anyone else is unauthorised. If you are not the intended recipient, any processing of the email or the information contained therein (including disclosure, copying, distribution, storage) or any action taken or omitted in reliance on this, is prohibited and may be ********. No liability or responsibility is accepted if information or data is, for whatever reason *******ed or does not reach its intended recipient. No warranty is given that this email is free of viruses. The views expressed in this email are, unless otherwise stated, those of the author and not those of FirstRand Bank Limited or its management. FirstRand Bank Limited reserves the right to monitor, intercept and block emails addressed to its users or take any other action in accordance with its email use policy. FirstRand Bank Limited specifically elects to not apply the provisions of the Electronic Communications and Transactions Act 25 of 2002 (as amended) to the content and format of this email, unless expressly stated otherwise. Should the recipient wish to conduct further business dealings with the FirstRand Bank Limited based on the content of this email, a formal, written and physically signed agreement will have to be entered into, to attract any liability on behalf of the FirstRand Bank Limited. Licensed divisions of FirstRand Bank Limited are authorised financial service providers in terms of the Financial Advisory and Intermediary Services Act 37 of 2002(as amended) and is a registered credit provider in terms of the National Credit Act 34 of 2005 (as amended).
106 replies
6 months ago
Bash Online more like Crash Online
Bash Online: Order B21096271-01 - I bought a pair of Converse on Tuesday the 14th of October. When I went to collect it at Markham in Somerset Mall on Thursday the 16th; I discovered it was to small. I was informed I must go to Totalsport in Somerset Mall to exchange it which I did. I was informed by Totalsport my funds was refunded to me and should appear in my account by today. So far no funds. Order received - B21160046-01: I purchased another pair of sneakers online on Thursday the 16th of October and so far this is all I have gotten from Bash: Order number B21160046-01 Hi Gavin, thanks for your purchase We’ve received your payment for order B21160046-01 placed on Thursday, 16 Oct 2025. We'll let you know when it's on the move. You can expect to collect it at MARKHAM SOMERSET MALL 1 Centenery Drive around Thursday, 23 Oct 2025. It's been over 24hrs of buying this and yet I have no idea what is going on. So currently I am R1500 poorer and have no shoes to show for.
0 replies
7 months ago
Old Mutual Enquiry --CCCCR28747662-- Inbox
Old Mutual South Africa, so let me see if I get this: - On the 31st of August, I emailed the oldest insurance company in South Africa, aka Old Mutual South Africa, and I asked them to remove a few benefits from my existing policy. By the 24th of September, my instruction was still not executed. - On the 24th of September, I took to LinkedIn to complain about the fact that a company with a market cap of over R63 billion, aka Old Mutual South Africa, can't execute a simple instruction. I then received about 5 DMS from said company about the issue, and now 6 days later, my initial instruction still has not been actioned. Old Mutual South Africa, I know that when you have over R50 billion AUM, the instruction from one client doesn't really matter, and I think most clients feel that way when it comes to big companies like you, but I suppose we hope we will be proved wrong, but you have shown me that our assumptions are right. And I don't want to get a call from you, so don't ask me for my contact number. I don't want to be contacted by one of your Financial Planners; I am one, so I really don't want one to contact me. I WANT YOU TO EXECUTE MY INSTRUCTION. I FOLLOWED YOUR PROCESS. I EMAILED YOU, SO NOW YOU DO YOUR BIT. Banner Thank you for contacting the Customer Service Centre. Your tracking number is --CCCCR28747662-- We are making every effort to respond to you as quickly as possible. Please feel free to quote this reference number --CCCCR28747662-- should you need to follow up on your request. Help us serve you better Make use of our digital channels to request a service and access your Tax Certificate as well as information anytime, anywhere using your desktop and mobile device. Regularly check and update your contact details to stay connected on our digital platforms. A close-up of a web page Description automatically generated Thank you for partnering with Old Mutual. Kind regards Customer Service Centre 0860 50 60 70 (telephone) service@oldmutual.com (email) | --CCCCR28747662-- (reference) www.oldmutual.co.za A white background with green text Description automatically generated UNSUBSCRIBE I PRIVACY POLICY I DISCLAIMER I COMPANY INFORMATION I CUSTOMER PRIVACY NOTE ----- Original Message ----- From: Gavin Smith [mailto:smithgavin83@gmail.com] To: service@oldmutual.com [mailto:service@oldmutual.com], zznlpcsccancellationsandrefunds@oldmutual.com [mailto:zznlpcsccancellationsandrefunds@oldmutual.com] Sent: Sunday, August 31, 2025 6:46AM Subject: Greenlight Contract - 17991179 - Cover Benefit Cancelation This email originates from an external source. Stop and think before you click! Good day, Can you please make the following changes to this contract: * Cancel 17991179/LSD/4 * Cancel 17991179/LSD/3 * Cancel 17991179/LSXRDB/1 * Cancel 17991179/LSXRDB/2 Please let me know if you have any questions.
53 replies
11 months ago
Order #1283: Catbox Online Horrible
This is not about Catbox Linden it is about my experience after I bought something online. I decided to buy some stuff for my dog to value of R1 374 online from Catbox and when I logged in it asks for my area so I put in Somerset West assuming it will be done by the Somerset West Branch. Only to discover when I called them it was not. When I asked can I cancel my online order I was informed they don't know as they don't deal with the online store - I mean how does a franchise offer online services without training all stuff on the basic way clients can go about canceling an order. They than referred me to the "head Office" who had this very friendly unhelpful person tell me that the online store is closed and there is no one who can assist me until Monday. Again how in 2025 is that a thing? So after giving the Catbox R1374 of my money I couldn't get anyone who could answer my questions: - When can I expect my order - Can I cancel my order.
0 replies
11 months ago
Contract 17991179
I sent Old Mutual this email on the 13th of May. -- Original Message ----- From: Gavin Smith [mailto:smithgavin83@gmail.com] To: service@oldmutual.com [mailto:service@oldmutual.com] Sent: Tuesday, May 13, 2025 9:00AM Subject: Greenlight Contract - 17991179 - Cover Decrease Some people who received this message don't often get email from smithgavin83@gmail.com. Learn why this is important<https://aka.ms/LearnAboutSenderIdentification> This email originates from an external source. Stop and think before you click! Good day, Can you please make the following changes to this contract: * 17991179/LSD/4 decrease cover to R500 000 * 17991179/LSD/3 decrease cover to R500 000 * 17991179/LSXRDB/1 decrease cover to R500 000 * 17991179/LSXRDB/2 decrease cover to R500 000 * 17991179/LSEIM/1 decrease cover to R300 000 * 17991179/LSEIM/2 decrease cover to R300 000 * 17991179/LSFE/1 decrease cover to R50 000 * 17991179/LSFE/2 decrease cover to R50 000 Please let me know if you have any questions. -------------------------------------+----- By the 14th I haven't heard from them so I called and after waiting for 15 minutes to be assisted and I hanged up. I than submitted a complain: On Thu, May 15, 2025, 09:56 OM Complaints <complaints@oldmutual.com> wrote: Good day Thank you for giving Old Mutual the opportunity to investigate your complaint. The complaints department will investigate your matter and provide you with feedback within 05 days. The contact details are: E-mail: PFComplaints@oldmutual.com If your complaint has not been resolved to your satisfaction, you may refer it to the Internal Arbitrator, E-mail: arbitrator@oldmutual.com Luther Johnson I OM Complaints Mutualpark, Pinelands T. I E. complaints@oldmutual.com I R. [CMPLNTS28212836] Old Mutual Logo ----- Original Message ----- From: noreply@oldmutual.com To: complaints@oldmutual.com Sent: Thursday, May 15, 2025 6:06am Subject: Complaint submitted by GAVIn Smith title: Mr, First Name: GAVIn, Surname: Smith, Phone Number: 0615150066, Email Address: smithgavin83@gmail.com, Identity Type: South African ID, ID Number: 8301175866080, Policy Number: 17991179, Product Type: Other, Complaint Related To: Changes or switches, Complaint Title: tracking number is --CCCPC28199258, Complaint Description: I emailed you asking for changes to my Greenlight Contract and two days later I am still waiting for someone to contact me about this. ___________________________________ Today is the 18th of May and it seems my simple instruction to reduce my premium still haven't been reduced. If my account gets debited for the full amount on the 25th I will definitely be lodging a complain with the FSCA.
870 replies
12 months ago
Astin Moses (⭐⭐⭐⭐⭐) Just like a Moses did for the Israelites Astin led me and my furry friend Sacha into the promised land that is Pet Insurance
Astin Moses (⭐⭐⭐⭐⭐) Just like a Moses did for the Israelites Astin led me and my furry friend Sacha into the promised land that is Pet Insurance. Astin is professional she is efficient and she truly seems passionate about offering people the opportunity to insure they pets. It is said insurance is a grudge purchase but I have to say she made it feel like a privilege. Please keep up the grate service Astin
58 replies
13 months ago
Do Better Axxess and Octotel
Acc No: 208099 Ticket:##8jkf2dd0dk I moved on Monday, the 31st of March, and I have to say, of all the things I thought would cost me sleepless nights, I did not expect it to be the moving of my Fibre. Since last week I have spent +/-R2 000 on data and a router and my Fibre Account still have not been activated at my new address. I just was on a call with an Axxess consultant and when I ran out of airtime because I was on hold for about 10 minutes and spoke to someone for 5 minutes he did not even bother to call me back. On Tuesday the 1st of April I was informed by Axxess that Octotel needs the serial number of my Fibre box and after I informed them and Octotel that the box is mounted on my wall and there is no serial number on it I thought the matter was resolved because Axxess kept telling me that Octotel needs my fibre box to be on; which we ensured we did and yesterday we received this email from Axxess: On Fri, Apr 4, 2025 at 3:46 PM Axxess <fibreorders2@internet.co.za> wrote: Axxess DSL (Pty) Ltd. Hi Gavin, This is in response to ticket: Acc No: 208099 - Moving, created on 2025-04-01 09:00:57 Please be advised that we have followed up with Octotel to assist with activation. A notification will be sent as soon as the service is activated. Yours Sincerely, Nontsikelelo Menze Previous Correspondence Good day,??Is there any feedback from Octotel?On Fri, Apr 4, 2025 at 11:17???AM Axxess <fibreorders@internet.co.za> wrote: So I thought this meant the matter was finally resolved only to be informed now by the Axxess consultant that Octotel send a message again this morning asking for the Fiber Box Reference Number. So to summarise in the year 2025 Octotel a massive Telecommunications service provider and Axxess a ISP between them cant use the technology at they disposal to retrieve a serial number on a Fibre Box. Also Octotel has no ability to either email, call or send a WhatsApp informing me that they can't retrieve the serial number from they records using my address. And Axxess also has no ability to keep one abreast from the developments unless you call them and wait 10 minutes for someone to reply or WhatsApp than only for someone to take an hour to reply to your message only to be told the person is not working in the New Order section. And if you email them you normally get reply between 3 and 4 hours later. In a week where Donald Trump tank the world economy the service I received from Axxess and Octotel is still crazier.
0 replies
13 months ago
Do Better Axxess and Octotel
Acc No: 208099 Ticket:##8jkf2dd0dk I moved on Monday, the 31st of March, and I have to say, of all the things I thought would cost me sleepless nights, I did not expect it to be the moving of my Fibre. Since last week I have spent +/-R2 000 on data and a router and my Fibre Account still have not been activated at my new address. I just was on a call with an Axxess consultant and when I ran out of airtime because I was on hold for about 10 minutes and spoke to someone for 5 minutes he did not even bother to call me back. On Tuesday the 1st of April I was informed by Axxess that Octotel needs the serial number of my Fibre box and after I informed them and Octotel that the box is mounted on my wall and there is no serial number on it I thought the matter was resolved because Axxess kept telling me that Octotel needs my fibre box to be on; which we ensured we did and yesterday we received this email from Axxess: On Fri, Apr 4, 2025 at 3:46 PM Axxess <fibreorders2@internet.co.za> wrote: Axxess DSL (Pty) Ltd. Hi Gavin, This is in response to ticket: Acc No: 208099 - Moving, created on 2025-04-01 09:00:57 Please be advised that we have followed up with Octotel to assist with activation. A notification will be sent as soon as the service is activated. Yours Sincerely, Nontsikelelo Menze Previous Correspondence Good day,??Is there any feedback from Octotel?On Fri, Apr 4, 2025 at 11:17???AM Axxess <fibreorders@internet.co.za> wrote: So I thought this meant the matter was finally resolved only to be informed now by the Axxess consultant that Octotel send a message again this morning asking for the Fiber Box Reference Number. So to summarise in the year 2025 Octotel a massive Telecommunications service provider and Axxess a ISP between them cant use the technology at they disposal to retrieve a serial number on a Fibre Box. Also Octotel has no ability to either email, call or send a WhatsApp informing me that they can't retrieve the serial number from they records using my address. And Axxess also has no ability to keep one abreast from the developments unless you call them and wait 10 minutes for someone to reply or WhatsApp than only for someone to take an hour to reply to your message only to be told the person is not working in the New Order section. And if you email them you normally get reply between 3 and 4 hours later. In a week where Donald Trump tank the world economy the service I received from Axxess and Octotel is still crazier.
0 replies
Review Distribution
5 Star
6 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (7.6923076923076925%)
1 Star
30 (76.92307692307692%)