Shocking service & quality

Name & shame. I usually just let things slide but on principle I feel like I need to warn people by making this go viral. I purchased a Chichen coop at Cat Box hyper in Ballito for R7 766 in July this year, within two months, everything was falling apart. The wood was breaking apart. The foundation at the top caved in, the entire Chichen coop was falling to pieces with 1 Chichen only occupying it at night.

The response : No responsibility as no warranty on unit. Didn’t even bother to send someone out to look at the unit. I contacted head office and the same response. Shocking. For that amount of money, you’d expect quality…

#catboxhyper