CAT - You have to be RUGGED to deal with their service! Terrible Phones!

So I decided to get my husband a new CAT S31 phone through FNB, after 3 days the first device's speaker stopped working, fair enough Digital Planet exchanged the unit, after a few months, speaker does the same thing and the phones camera also packing up, once again the phone has been picked up and taken in to be repaired, now the battery is swelling up, tried calling CAT SA for assistance, no feedback, sent an online request no feedback and not to mention the false advertising on their site regarding the screens!