Poor communication, wrong delivery address, and slow response times

I ordered from Caterling South Africa earlier this year and paid online. Several items were out of stock, so I was given store credit. Now, when trying to use that credit, I placed a new order and clearly asked twice in my emails for the delivery to go to my Johannesburg address. Despite that, Angela sent it to Knysna instead.

This mistake means I now have to pay for additional courier costs to get the goods back to me — completely unnecessary if the instructions had been followed. To make things worse, communication has been extremely slow; it takes nearly two weeks for her to reply to a single email.

This level of service is unacceptable. Orders and customer communication should be handled with attention and efficiency — not ignored or sent to the wrong province.