JD
Janine D
Active since Apr 2025
2
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Reviews
2 reviews6 months ago
Poor communication, wrong delivery address, and slow response times
I ordered from Caterling South Africa earlier this year and paid online. Several items were out of stock, so I was given store credit. Now, when trying to use that credit, I placed a new order and clearly asked twice in my emails for the delivery to go to my Johannesburg address. Despite that, Angela sent it to Knysna instead. This mistake means I now have to pay for additional courier costs to get the goods back to me — completely unnecessary if the instructions had been followed. To make things worse, communication has been extremely slow; it takes nearly two weeks for her to reply to a single email. This level of service is unacceptable. Orders and customer communication should be handled with attention and efficiency — not ignored or sent to the wrong province.
0 replies
12 months ago
Good Outcome, But Could Be Smoother
We’re very happy with the quality of the products – they turned out great and met our expectations. That said, the process of dealing with Brandability felt a bit drawn out and involved quite a bit of back-and-forth, which made things more time-consuming than anticipated.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
1 (50%)
2 Star
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1 Star
1 (50%)