****age luggage

My daughter where on a trip from Soutth africa Oliver Tambo to South Korea on the 11th June as part of the Global Teen initiatives. At arrival she notice that her suitcase was damaged due to poor handling. Then again from her trip back more damages were noticed , she went to Cathay Pacific counter and they've gave her a number to phone with the reference number. It took me a couple of days to contact them. The first contact person was JP MAtsene. He arranged for the suitcase to be collected after photos send. He were also the only person that rep**** to messages. The suitcase were collected in August and they offered a cheap suitcase which we declined. Then we were told to go on the website to get hold of customer care in the claim dept. We have been back and forth wit customer care person by the name of Beth Chung she asked for documents of the flights we have send that to her, after a couple weeks where I contacted them and asked the what taking them so long, to this day no contact from them. Cathay Pacific customer service sucks.