WP
Wayne P
Active since Nov 2022
2
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2 reviews16 months ago
****age luggage
My daughter where on a trip from Soutth africa Oliver Tambo to South Korea on the 11th June as part of the Global Teen initiatives. At arrival she notice that her suitcase was damaged due to poor handling. Then again from her trip back more damages were noticed , she went to Cathay Pacific counter and they've gave her a number to phone with the reference number. It took me a couple of days to contact them. The first contact person was JP MAtsene. He arranged for the suitcase to be collected after photos send. He were also the only person that rep**** to messages. The suitcase were collected in August and they offered a cheap suitcase which we declined. Then we were told to go on the website to get hold of customer care in the claim dept. We have been back and forth wit customer care person by the name of Beth Chung she asked for documents of the flights we have send that to her, after a couple weeks where I contacted them and asked the what taking them so long, to this day no contact from them. Cathay Pacific customer service sucks.
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41 months ago
Very bad service and unapologetic about a legal order
I had place an order for a family of 8 people on the KFC app, for us to collect in store. Paid what I ordered in the basket . My wife had to do the collection as I was unable to drive due to a medical condition. When she got there the order was not placed as the order number did not reach the outlet until today. I called the call centre and the told me they have a technical problem. Told the lady I have family of 8 and that was at 19h00 . I gave her my email address and until today she did not send me an email. My wife had to place another order at the outlet . The call centre lady said that it will take 24hiurs for the refund. How they going to send the refund as I did not gave her my banking details. My wife called them again yesterday as was now pass the weekend. They told her that a refund will take place 7 to 14 days ,which I think it is absurd . As an call order. You expect your food to be ready if you call an hour in advance ,Kfc did not once call or email me for the inconvenience they have caused. I would not have placed this review if they have called and accept their responsibility
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