Cathy's in Roodepoort a ****

Last month I went to pay for my traffic fines through Cathy's Roodepoort infront of traffic department branch. Only to find out they did not pay my traffic fine, I now have a law enforcement tickets which now they are offering me to come and collect on even half of the money I paid there at their office. I am so shocked by their service as I have use them before and everything went smooth. I really trusted them not knowing that now they have turned to be a ****. If they didn't help me then to take my money for mahhala. Please anyone who can help me what can I do for real.