Management your service was bad, bad, bad

Cattle Baron Saxenburg was one of the biggest disappointments I've had in a very long time. Yesterday our family went to celebrate my nephew's 21st birthday Our orders and tables were booked and confirmed beforehand to make the afternoon pleasant for everyone. We arrived before our time, 1pm, as we had another part of the celebration elsewhere and wanted to leave by 3pm. Some of our orders only arrived after 3:30pm. Those who ordered ribs, were given some ribs and 4 wings, because they ran out of ribs. This they did without informing us, they just put it in front of you, saying they didn't have more ribs. A nephew of ours ordered a specific meal and like with the ribs, they ran out of ingredients and just gave him what they wanted. Those who ordered milkshakes couldn't have, cause they ran out of milk. And so also no ice cream. How does that happen especially if your order was placed beforehand. We had to wait 2 and a half hours for our food, while other people who came after us, were served long before us. Some of the steaks weren't prepared as ordered, some food was mediocre while other people's food was steaming hot as the waiters and manager walked past us. Our waiter Warren did a good job amidst the terrible happenings.

Management messed up big time. We have ordered beforehand. Four of our people left without eating. I have been to this place before and love the scenery, but I prefer great service to scenery. And with that been said, Cattle Baron Saxenburg, you have lost an entire family and friends. We will warn others about your service in general. You should have catered for us! We also matter like all your other guests!