ROTTEN MEAT AND PICK AND PAY

I bought meat at pick and pay Cavendish square and I was very disappointed the budgery inside of pick and pay cold chain was broken and the meat git spoiled, the manager promised me to send me a voucher on my smart shopper card and Its been a year and I am stil waiting. I am very disappointed they dont take pride in cleanness they have water running from the sealing dripping on the floors and a young boy slipped and fell , they have no customer service the managers are terrible!!