Terrible customer service

I have ordered books on Takealot and other places and this has by far been the worst online shopping experience ever! I ordered the first week in January as I could not find a prescribed book for my daughter anywhere. I ordered from Caxton and got an acknowledgement email but no tracking or anything. Schools are opening tomorrow and I have no idea by when I will be getting the book. I called and was told that I have to wait for 5 January 2026 as their suppliers were still closed. It is way past the 5th! Subsequent calls were not answered. I sent an email and while it says that one would get a response within 48 hours, no response to date.

I want to know when I will be getting the book for my child. Provide an estimated date and answer follow up emails and calls. My order number is 97922.

Appalling service!