Caxton Books
Unclaimed Business
|1|5 Reviews (last 12 months)|This business does not respond to reviews
Caxton Books
Unclaimed Business
|1
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
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Used this business recently? Share your experience to help others decide.
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Gc C
1 reviews | Active since Nov 2013
27 Jan 2026, 11:34
CAXTON is a *******
Pathetic Service from Caxton Books. They demand textbook orders be placed timeously and require FULL PAYMENT. When the start of the school years arrives they CANNOT DELIVER what is required. They do not return calls or emails.
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Gc C
1 reviews | Active since Nov 2013
27 Jan 2026, 11:34
CAXTON is a *******
Pathetic Service from Caxton Books. They demand textbook orders be placed timeously and require FULL PAYMENT. When the start of the school years arrives they CANNOT DELIVER what is required. They do not return calls or emails.
0
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Mpho T
1 reviews | Active since Mar 2016
22 Jan 2026, 11:35
Bad experience, lack of communication
I have had an unpleasant experience with this business, I placed an order on the 9th Jan 2025 for a math text book that my daughter needed, to date (22 Jan 2025) there is no communication as to the delivery of the book. My daughter is being harassed at school because it is needed. This is terrible service and I wished I had read the reviews before purchasing. I WILL NEVER BUY ANYTHING FROM THIS BUSINESS EVER AGAIN.
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Mpho T
1 reviews | Active since Mar 2016
22 Jan 2026, 11:35
Bad experience, lack of communication
I have had an unpleasant experience with this business, I placed an order on the 9th Jan 2025 for a math text book that my daughter needed, to date (22 Jan 2025) there is no communication as to the delivery of the book. My daughter is being harassed at school because it is needed. This is terrible service and I wished I had read the reviews before purchasing. I WILL NEVER BUY ANYTHING FROM THIS BUSINESS EVER AGAIN.
0
Replies (0)BD
Bernice D
1 reviews | Active since Jul 2011
13 Jan 2026, 12:48
Terrible customer service
I have ordered books on Takealot and other places and this has by far been the worst online shopping experience ever! I ordered the first week in January as I could not find a prescribed book for my daughter anywhere. I ordered from Caxton and got an acknowledgement email but no tracking or anything. Schools are opening tomorrow and I have no idea by when I will be getting the book. I called and was told that I have to wait for 5 January 2026 as their suppliers were still closed. It is way past the 5th! Subsequent calls were not answered. I sent an email and while it says that one would get a response within 48 hours, no response to date. I want to know when I will be getting the book for my child. Provide an estimated date and answer follow up emails and calls. My order number is 97922. Appalling service!
Helpful (0)
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Bernice D
1 reviews | Active since Jul 2011
13 Jan 2026, 12:48
Terrible customer service
I have ordered books on Takealot and other places and this has by far been the worst online shopping experience ever! I ordered the first week in January as I could not find a prescribed book for my daughter anywhere. I ordered from Caxton and got an acknowledgement email but no tracking or anything. Schools are opening tomorrow and I have no idea by when I will be getting the book. I called and was told that I have to wait for 5 January 2026 as their suppliers were still closed. It is way past the 5th! Subsequent calls were not answered. I sent an email and while it says that one would get a response within 48 hours, no response to date. I want to know when I will be getting the book for my child. Provide an estimated date and answer follow up emails and calls. My order number is 97922. Appalling service!
0
Replies (0)