BD
Bernice D
Active since Jul 2011
5
Reviews
0
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Reviews
5 reviews3 months ago
Terrible customer service
I have ordered books on Takealot and other places and this has by far been the worst online shopping experience ever! I ordered the first week in January as I could not find a prescribed book for my daughter anywhere. I ordered from Caxton and got an acknowledgement email but no tracking or anything. Schools are opening tomorrow and I have no idea by when I will be getting the book. I called and was told that I have to wait for 5 January 2026 as their suppliers were still closed. It is way past the 5th! Subsequent calls were not answered. I sent an email and while it says that one would get a response within 48 hours, no response to date. I want to know when I will be getting the book for my child. Provide an estimated date and answer follow up emails and calls. My order number is 97922. Appalling service!
0 replies
41 months ago
Worst service
Worst customer service! All I want to do is settle the outstanding amount on my account! I have called so many times between last Friday and today with zero assistance. I want to settle my account and be done with you. Worst customer service ever!
132 replies
82 months ago
Worst service
You guys are ridiculous! We installed a prepaid meter as we had so many challenges with the City of Tshwane and the last bill we had to settle was for R10 000. Instead of fighting, we settled the bill and installed a prepaid meter, which brough much needed relief. Your system has been offline for the past four days. There is no telling when it will be online again. Meanwhile we are suffering without electricity! We have small children who have to suffer unnecessarily. You cannot even get through to the call centre. Worst service ever, you are pathetic!
0 replies
90 months ago
Appalling service!
I put in a claim with Standard Bank for my pool that was struck by lightning on 17 November 2018. I have pictures of how the pool looked a week before and a week later after the thunderstorms on that day. The pool started leaking and was empty a week later. The bank sent out a service provider and I explained to them that the pool was fine and full of water before that day. They sent a report to the bank but did not include the lightning incident as well as the pictures that I showed them as proof. I called them a week later, they were supposed to come back to me within three days which they did not. I was informed that the claim was rejected as this was a pre-existing crack! I explained that it was not and what happened and was told that I have to get another assessment report at my own cost and send pictures and the bank might consider it. This is the worst service ever and is unacceptable. I will take this matter further. They are quick to collect premiums but when it comes to resolving claims they find every excuse in the book to process claims. I will also take my business elsewhere. I will rather make use of reliable building insurance such as Outsurance. But I will seek legal advise and also refer this matter to the Ombudsman.
105 replies
116 months ago
Appalling service
<p>I submitted a motor claim in September with Alexander Forbes and just experienced the worst service imaginable. I had to call them almost every day to follow up on the progress. I had to liaise with their service provider, the panelbeaters, who informed me that the feedback that I received from Alexander Forbes was inaccurate. They assured me that authorisation was granted to fix the car, just to find out from the panelbeaters that it was never done. Upon receiving the car the first week in October, we realised that the car is still not fixed. We are now back to square one with the car stuck with the panelbeaters as they are awaiting authorisation to send the car for diagnostics.</p> <p> </p> <p>Each time I call, I'm assured that I would be called back and this never happens.</p> <p> </p> <p>What is more disturbing is the fact that I asked to speak to a manager twice and nothing gets done. They promise to resolve the issue and to contact me, but this does not happen. Because of the delay, which was caused by them, we have exhausted the 30-day limit for the courtesy car and do not qualify for a second one. We are now without a car and have to get to work and have children that we hace to take to school.</p> <p> </p> <p>If I knew that I would be receiving this type of service, I never would have left Outsurance. This is the worst service ever!</p> <p> </p>
210 replies
Review Distribution
5 Star
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2 Star
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1 Star
5 (100%)