Bike sold, but no payment after more than 2 months

Our bike was sold to Honda Kyalami 2 and a half months ago but we are still awaiting payment. I have been phoning every single day leaving messages, emailing the FD Jacques Botes but he never gets back to us to even just have the courtesy to tell us WHY you are not paying us, or even if you are planning to pay us at all. We contacted Honda Customer Care but Mandisa also never gets back to us. Why is Honda not paying its customers? Our bike has already been sold by the dealership but we still don't have payment. What is the problem? Is Honda South Africa facing issues? Can you PLEASE just let us know WHY you have decided not to pay your customers? It is getting ridiculous phoning your dealership AND head office every single day and no one bothers to give us an answer. Every single time it is "we will get back to you" yet you never do.