False advertising coupled with poor service

I booked for a second holiday at Cayley Lodge for 5nights from 04 August 2023 to 09 August 2023. My first experience was great in terms of location and the actual villa ( 3 bedroom).The reception and overall staff attitude was extremely poor and unprofessional.This was worrisome as this resort prices itself in the same category as superior lodges which we frequent.However, I passed this off as a unique experience and booked a second time. At the cost od R17 000 , I booked an advertised 2 bedroom villa. My excitement quickly dissipated at reception on meeting the extremely rude staff present.She hurriedly checked us in without a proper greeting, smile nor introduction and failed to prepare me for the horror to follow.The 2 bedroom villa is in actuality a 3 bedroom villa where you share the remaining room with another unknown person.Despite the separate doors and communal entrance,it is less than comfortable. This should be advertised as 2 bedroom apartments within a 3 bedroom villa.Similarly a 1 bedroom villa is shared with 2 others. Room service was at 12. On 1 day it was at 3pm because they had a"meeting". The facilities are dated and the only positive is the great location. I have complained on their website, with no response. From chatting to other disgruntled individuals there, it is evident that customer service is not a priority. We are lured to a "luxury" accommodation without room heaters using false promise. The final straw for me is the icy showers our family endured on 2 consecutive mornings. Lastly, their "unlimited wifi " is limited.

I will not spend another cent of my hard-earned money with a return to this "lodge" or any other Beekman Bros property.