CC Appliance second had spare parts

I had a very bad experience with this company, first they **** about the waiting period to get spares, then they came after several phone calls, then they installed second hand spare in my washing machine, i got another very good acredited company to fix the mashine as CC Ap said it was the coupling and the agitator they replaced the agitator only half f it where about if you phone Van Biljons it does not cum separately but as a hole. the agitator was so dirty on the inside the installer took my unit that i cleaned out the day he came he took it out for me to clean and put a dirty part from someone else in. i had a witness both times that the installers was here. now the Owner refuses to give me back my money i have paid. the Owner makes me out to be a ****. is this how he steels from the customers that was not as awake as what i was. in the meantime the problem was the totally something else that was wrong with the machine, please be aware of CC Aplience.