Absa and CCD Couriers: Zero flexibility and poor service for professional clients

I am extremely disappointed with the service regarding the replacement of my Absa credit card following a ***** incident last weekend. While the ***** department was efficient in stopping my card, the delivery process through CCD Couriers has been an absolute nightmare. As a psychologist, my time is structured around patient sessions. Despite explaining my availability clearly, CCD Couriers calls me up to three times a day but refuses to schedule a delivery during my open slots. To make matters worse, they refuse to allow my husband to sign for the card with my authorization—something Standard Bank allowed without any issue just last month. Because Absa and CCD are unwilling to accommodate a working professional’s schedule, I am now forced to block out an entire Thursday next week, losing a whole morning of work and turning away patients who need help. It is ridiculous that I have to wait two weeks for a card simply because the bank's courier service expects the client to revolve around their schedule, rather than the other way around. If this is how Absa treats its long-standing clients, I am seriously reconsidering keeping my accounts with them. I expect a bank to provide solutions, not create more hurdles. Caren Combrink 0828936921