CC
caren C
Active since Apr 2012
60
Reviews
0
Industries
Reviews
60 reviews1 month ago
Absa and CCD Couriers: Zero flexibility and poor service for professional clients
I am extremely disappointed with the service regarding the replacement of my Absa credit card following a ***** incident last weekend. While the ***** department was efficient in stopping my card, the delivery process through CCD Couriers has been an absolute nightmare. As a psychologist, my time is structured around patient sessions. Despite explaining my availability clearly, CCD Couriers calls me up to three times a day but refuses to schedule a delivery during my open slots. To make matters worse, they refuse to allow my husband to sign for the card with my authorization—something Standard Bank allowed without any issue just last month. Because Absa and CCD are unwilling to accommodate a working professional’s schedule, I am now forced to block out an entire Thursday next week, losing a whole morning of work and turning away patients who need help. It is ridiculous that I have to wait two weeks for a card simply because the bank's courier service expects the client to revolve around their schedule, rather than the other way around. If this is how Absa treats its long-standing clients, I am seriously reconsidering keeping my accounts with them. I expect a bank to provide solutions, not create more hurdles. Caren Combrink 082 8936 921
53 replies
1 month ago
Absa and CCD Couriers: Zero flexibility and poor service for professional clients
I am extremely disappointed with the service regarding the replacement of my Absa credit card following a ***** incident last weekend. While the ***** department was efficient in stopping my card, the delivery process through CCD Couriers has been an absolute nightmare. As a psychologist, my time is structured around patient sessions. Despite explaining my availability clearly, CCD Couriers calls me up to three times a day but refuses to schedule a delivery during my open slots. To make matters worse, they refuse to allow my husband to sign for the card with my authorization—something Standard Bank allowed without any issue just last month. Because Absa and CCD are unwilling to accommodate a working professional’s schedule, I am now forced to block out an entire Thursday next week, losing a whole morning of work and turning away patients who need help. It is ridiculous that I have to wait two weeks for a card simply because the bank's courier service expects the client to revolve around their schedule, rather than the other way around. If this is how Absa treats its long-standing clients, I am seriously reconsidering keeping my accounts with them. I expect a bank to provide solutions, not create more hurdles. Caren Combrink 0828936921
53 replies
14 months ago
OUTSTANDING SUPPORT FROM CRISIS ON CALL
Outstanding Support from Crisis on Call! 🌟🌟🌟🌟🌟 After a frustrating ordeal with LegalWise, I urgently needed a lawyer and reached out to Crisis on Call. From my first call with Roberta Vermeulen, I was thoroughly impressed. Roberta listened attentively to my problem and immediately searched for lawyers who could assist. She connected me with Chantelle Weichelt, who was incredibly helpful and spent a significant amount of time on the phone with me, ensuring everything was ready and assisting me in drafting legal notices, even after hours. Both Roberta and Chantelle went above and beyond, calling me back several times to check in and offer further assistance. Their dedication and professionalism were exceptional. A big thank you to both these ladies and a well-done to Crisis on Call for their outstanding service. I can and will wholeheartedly recommend Crisis on Call to everyone. Not to mention, my Crisis on Call membership premium is less than LegalWise, who were unwilling to help me. Kudos to Crisis on Call, Roberta, and Chantelle for providing top-notch support and truly caring about their clients. CAREN COMBRINK REF NR 842656
53 replies
14 months ago
Avoid LegalWise at All Costs
Avoid LegalWise at All Costs! 🌟 I have been a LegalWise policyholder since 2016 on their highest plan, paying R300 a month for supposed "comprehensive legal coverage." My experience with them has been nothing short of frustrating and disappointing. In 2017, I approached them for help with a case. They refused, claiming it was an old issue despite the fact it only started in 2017. I reluctantly accepted their decision back then. Fast forward to Friday, 28th February 2025, I sought their help again for a dispute involving a business transaction. After explaining my problem for over an hour, during which they made comments and suggestions, they finally told me my policy didn't cover the issue and advised me to seek another lawyer. This was infuriating, as they could have informed me of this within the first five minutes instead of wasting my time. According to them, their policies only cover minor disputes with companies like Vodacom or MTN. Meanwhile, I'm paying a hefty sum each month for essentially no service. This is the second time they've refused to help me. While in their office (speaking only to someone via telephone), I noticed several people in and out who were also denied assistance. This company is a joke, and I'm extremely upset with LegalWise. I took this policy based on an agent's assurance that it would cover anything I needed a lawyer for. Now, for the second time, their lawyers wouldn't even speak to me directly, and I could only speak to an advisor. LegalWise is *****ing people's money and offering no real assistance. I am canceling my policy with them and want to warn others not to fall victim to their false promises. Immediately after this ordeal, I contacted Crisis on Call, who assisted me promptly, even arranging a lawyer to call me after hours and spend over two hours helping me. Kudos to Crisis on Call, and shame on LegalWise for robbing people of their hard-earned money!
53 replies
15 months ago
WALK THE EXTRA MILE
I want to express my heartfelt gratitude to DStv and their insurance company, especially to Samantha and Vuyo from LooseWire IT. From my very first call with Samantha, I felt reassured and well taken care of. Unlike the usual procedure of taking the decoder in for a test, she understood my situation and arranged for a call-out instead. Plus, she proactively sent out a new decoder just in case! Vuyo, the installer, was absolutely fantastic. He was prompt, professional, and completed the installation quickly and neatly. His skills and expertise truly made a difference in the experience. People like Samantha and Vuyo are incredible assets to their company and to MultiChoice. I highly recommend their services and will definitely be referring everyone to them. Thank you once again for your exceptional support! CAREN COMBRINK
0 replies
15 months ago
WALK THE EXTRA MILE
I want to express my heartfelt gratitude to DStv and their insurance company, especially to Samantha and Vuyo from LooseWire IT. From my very first call with Samantha, I felt reassured and well taken care of. Unlike the usual procedure of taking the decoder in for a test, she understood my situation and arranged for a call-out instead. Plus, she proactively sent out a new decoder just in case! Vuyo, the installer, was absolutely fantastic. He was prompt, professional, and completed the installation quickly and neatly. His skills and expertise truly made a difference in the experience. People like Samantha and Vuyo are incredible assets to their company and to MultiChoice. I highly recommend their services and will definitely be referring everyone to them. Thank you once again for your exceptional support!
0 replies
20 months ago
VERY BAD EXPERIENCE FROM MAKRO
Dear Makro, I am writing to express my extreme dissatisfaction with the service I have received regarding my recent online purchase. This morning, before 6:00 AM, I purchased a scooter for my granddaughter’s birthday, which is on Sunday, 8th September. I made the payment around 5:30 AM and promptly received a confirmation email stating that delivery would take between 2 to 5 working days. Given this timeframe, even in the worst-case scenario, I expected to receive the scooter by Saturday, 7th September, which would have been perfect for her birthday on Sunday. However, I was disheartened to receive an email later stating that my order, while packed and ready for courier collection, will only be delivered on Monday, 9th September—after her birthday. This means that my granddaughter will not receive her gift from her grandmother on her special day, which is extremely disappointing. To address this, I called Makro's customer service and spoke with a representative named Smalo. Unfortunately, this interaction only added to my frustration. Smalo was not only unhelpful but also very dismissive and rude. She interrupted me constantly, insisting that I listen to her explanation of how deliveries work, rather than addressing my concern or showing any empathy for my situation. When I asked if there was any possibility of receiving the scooter earlier, even offering to pick it up myself, she simply told me I could cancel the order if I wanted to. At no point did she acknowledge my disappointment or offer to find a solution. It is deeply concerning that a company as large as Makro displays such a lack of empathy and customer care. This experience has left me feeling undervalued as a customer, and I am heartbroken that my granddaughter will not receive her birthday present from me on time. I had expected better service from Makro, and this experience has severely damaged my trust in your company. I will not be supporting Makro again in the future, and I will make sure to share this disappointing experience with others. Sincerely, Caren Combrink TEL 0828936921 Order Number: MAK7552276
53 replies
23 months ago
BUL**** BY VODACOM
On Friday the 24th May, one of your agents call on my husbands phone because I didn't answer my phone. (I'm a psychologist and don't take calls when I'm in sessions. so this lady (Molleng) phone on my husbands number and state that this is an emergency call and she need to speak with me immediately. because it is an "emergency call" my husband brought me the phone to speak to this lady. I asked her to call me later as I'm busy in sessions, but she said she couldn't and I must do an urgent upgrade as Vodacom ceased my contract on monthend, because my current package is discontinued, and if I don't upgrade that day, I will pay about R1000 monthly more than I'm paying now. I once again asked her to phone me the next day as I was busy with clients in counseling sessions. she said that the deal she could make me wouldn't be available the next day and I only have this opportunity to let her help me not paying about R1000 more. she talked so much and worked out a package that cost me now about R400 more than my current contract. she read the terms and conditions and even in that statement I told her that I was not happy and not sure if I must do this and I needed more information and needed my concerns to be answered, where she actually bul**** me into saying yes on the statement. I urge you to listen to your voice records. now I'm forced into something without feeling comfortable with it. this morning I counseled a lawyer and after our session, I raised my concerns to him about what happened to me on Friday. He informed me that Vodacom can not cease my current contract and can't force me into something I'm not sure about. he is willing to take my case against Vodacom if we can not reach a satisfactory outcome in this matter
159 replies
24 months ago
WELL DONE PLETTENBERG BAY
WELL DONE PLETT. What an amazing experience in your beautiful town. KNYSNA can learn from you! For the 2nd year in a row, we have had such a bad experience in Knysna compared to what we experienced in Plettenberg Bay. We compete in the Simola Hill Climb and it is easier to stay in Knysna, but we feel so unwelcome all over. My fully trained service doggy (a pug weighing only 9 kg and fully trained by TopDogs SA) accompanied us and because of this we are so unwelcome in Knysna, We can't eat at any restaurant, and are not allowed to go anywhere with her. So every day we drive to Plett and we are welcome in your beautiful town, even at the restaurants they let us in and we can wine and dine as much as we want. some of the restaurants seated us outside, but still, what a nice experience! Thank you Plett for your hospitality and let us feel so welcome. In our economic situation right now, I can't believe KNYSA! I can't believe that my money is not good enough and I can't believe their cruelty to animals. my puggy is part of my family and has taken care of my husband for the past 9 years, she is fully trained and sits with us the whole time, no one even notices that she is there, except the whole of Knysna. WELL DONE PLETT, what a heartwarming experience in your town. I will book my accommodation in your beautiful town in the future. a huge thank you for everything. keep up guys, you are my preferred town in the garden route and I will make sure it is all over social media. I don't care if it is the DA or the EFF, the one blames the other, but just another political playball and PLETT is not part of it! Once again, WELL DONE guys, and thank you for the beautiful experience in PLETT CAREN COMBRINK
0 replies
24 months ago
KNYSNA THE WORST TOWN EVER TO VISIT
What a shame for a beautiful town. We have competed in the Simola Hill Climb for the past 6 years and always spend 10 days in this beautiful town. BUT it start last year already that our group was treated like **** because my fully trained Pug doggie, weight 9 kg, and a service dog fully trained accompanied us. this year it was even worse. we wine and dine a lot and spend between R5K to R7K normally at any given restaurant, but unfortunately, my doggy was not welcome NO WHERE IN KNYSNA. And everyone stated that this is a political thing. Just 37km away in Plettenberg Bay, our company and my doggy were more than welcome, not once, not twice, but the whole time. they even allow us to eat in most restaurants. now my question is ... how can 2 towns, only 37 kilometers apart be so different with their rules and regulations? Is Knysna so wealthy that they don't need money spend in their town? or is Plett just so far in front of Knysna to realize that money from travelers is a welcome income for them? i have the greatest experience in Plett and the worst ever "you are not welcome experience" in Knysna. I'm so disappointed in Knysna and can't believe the overall treatment we received. Knysna will never see me again. i will once again, next year participate in the Simola Hill Climb, but will definitely book my accommodation in the friendly town of Plettenberg Bay. I don't care if it is the DA or the EFF, all I can say is that Knysna is the most unpleasant town in our country to visit. And I will make sure that my bad experience, not only this year but also the previous year will be heard all over social media. CAREN COMBRINK
0 replies
Review Distribution
5 Star
32 (53.333333333333336%)
4 Star
1 (1.6666666666666667%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
27 (45%)