Not the ideal pharmacy!

This pharmacy has absolutely no regard for the patients who use their services. I have a repeat script for Aidex CGMs. They raised an order for this and I received the order and paid on 20 December. It was impossible to get through to them on the phone as they claimed that all their pharmacists were busy every time I called. I was told to communicate via WhatsApp and I did this. My initial messages were read by them, but I received no response. On 29 December I received a mail saying the order was being despatched that day. Today is 30th December and no sign of the sensors which I need!