"Profesional" response to ordering on line

I received promotional information for the "Anytime CT3 Glucose monitoring Sensor". I previously created an internet acount but today cannot login, obtain a new password or voice phone call to place an order. A WhatsApp enquiry (as per the automated phone instruction) resulted in more advertising followed by an instruction to "Order on Line". So much for medical service to an 80 year old pensioner who stuggles to monitor irregalar glucuse levels.