Poor Service - No communication

On the 24th of December I noticed that I could not set my alarm, the keypad and the entire system was off. I then phoned CDF and they informed me that they received a low battery signal at 11:20 that morning, but didn't bother to phone me or notify me in order for me to get a new battery before all the shops closed for Christmas, we then proceeded to go without an alarm for 2 days until the 26th of December and I replaced the battery, but that only lasted the night, then I replaced the batter again for a second time as well as the transformer, but there seems to be an issue still. I then phoned them this morning (30 Dec) - and I was informed I will be charged more for a call-out due to "after hours" - how is 9am after hours? I have to wait till tomorrow (31st) to pay the normal R650 call-out fee. Not once during this entire week, did I get a phone call or notification when the alarm went off or lost connectivity and power. I'm really not happy.